Financial Collections Professional
2 weeks ago
We are seeking a talented Financial Collections Professional to join our team in Evansville, Indiana.
In this role, you will be responsible for collecting on Personal loans, negotiating with customers to resolve accounts, and maintaining compliance with FDCPA and state regulations.
About the Job
- Contact delinquent customers via telephone to arrange for repayment or settlement of account balances
- Negotiate with customers to resolve accounts
- Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts
- Investigate, research, and track consumer information using online skip tracing tools
- Work in a goal-oriented environment to meet production indicators
What We Offer
- A competitive estimated salary of $50,000 - $60,000 per year
- A comprehensive benefits package that includes health and wellbeing options, 401(k) matching, employee stock purchase plan, tuition reimbursement, continuing education, bonus eligibility, paid time off, paid volunteer time, and more
- Ongoing training and development opportunities to help you grow in your career
Requirements
- Education - High School diploma OR GED minimum
- Collections / Call Center experience strongly preferred
- An in-depth understanding of collections and negotiation skills
- Strong negotiation skills to resolve escalated calls
- A high degree of self-management to successfully prioritize workday
- Excellent communication, persuasion and problem-solving skills
- Ability to maintain confidentiality and sensitive information
- Sales experience is desirable
Work Environment
You will work in a fast-paced, dynamic environment with a flexible schedule. You may be required to work up to two late nights per week, one Saturday per month, and extended hours at the end of the month.
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