Account Servicing Professional
3 weeks ago
We are seeking a skilled Account Servicing Professional to join our team at OneMain Financial. In this role, you will be responsible for servicing clients on past due accounts and performing preliminary research on unidentified payments. You will use your independent judgment to make surface decisions and resolve some situations.
The Key Responsibilities Include:
- Maintaining compliance with FDCPA and state regulations.
- Placing accounts that were referred for litigation with an active attorney firm.
- Monitoring litigation cases and following up with OneMain attorneys.
- Taking inbound calls from customers and third parties regarding the status of an active or inactive litigation account.
- Maintaining account documentation and following up as necessary.
- Providing outstanding customer service to customers, 3rd parties, and OneMain employees.
- Providing analysis on unidentified payments, misapplied payments, as well as system rejects and processing payments.
- Processing vendor invoices while staying within 30-day compliance.
- Processing paid / settled accounts and completing balance research.
- Completing manual or request judgment satisfactions on settled / paid accounts and following up with courts / attorney firms.
- Analyzing customer and branch needs / requests and making determinations as to the best method of resolving those issues.
- Communicating with OneMain personnel (branch, headquarters, central servicing), and vendors.
- Processing incoming and returned physical mail.
- Processing electronic mail (email, fax, etc.).
Why Join Us?
- A competitive salary of $45,000 - $55,000 per year.
- A comprehensive benefits package including health and wellbeing options for team members and their dependents, up to 4% matching 401(k), Employee Stock Purchase Plan (10% share discount), tuition reimbursement, continuing education, bonus eligible, paid time off, paid volunteer time, and more.
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