Financial Recovery Specialist
3 weeks ago
Salary: $40,000 - $60,000 per year
About the RoleWe are seeking a highly motivated and results-driven Financial Recovery Specialist to join our team in Evansville, IN. In this role, you will be responsible for contacting delinquent customers to arrange for repayment or settlement of account balances.
The primary responsibility of this position is collecting on Personal loans. You will work closely with our team to resolve accounts and maintain compliance with all applicable laws, policies, and procedures.
This is an excellent opportunity for individuals who enjoy working in a goal-oriented environment and have strong negotiation skills.
Responsibilities- Initiate contact with customers via telephone regarding charge-off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures.
- Negotiate with customers to resolve accounts.
- Maintain and notate all appropriate information and documentation regarding customer and account status on computer systems and provide same to others involved with collections of accounts.
- Investigate, research, and track consumer information using online skip tracing tools.
- Education: High School diploma OR GED minimum.
- Collections / Call Center experience strongly preferred.
- An in-depth understanding of collections and negotiation skills.
- Strong negotiation skills to resolve escalated calls.
- A high degree of self-management to successfully prioritize workday.
- Excellent communication, persuasion, and problem-solving skills.
- Ability to maintain confidentiality and sensitive information.
- Up to 4% matching 401(k) plan.
- Employee Stock Purchase Plan (10% share discount).
- Tuition reimbursement.
- Continuing education.
- Bonus eligible.
- Paid time off.
- Paid volunteer time.
We offer a comprehensive benefits package that makes your health and career a priority. As a member of our team, you will have opportunities for growth and development in a dynamic and inclusive environment.
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