Debt Resolution Manager

5 days ago


Evansville, Indiana, United States OneMain Financial Full time

As a Collection Specialist with OneMain Financial, you will focus on making connections with delinquent customers to arrange repayments or settlements of their account balances. Key to your success will be your ability to navigate collections processes, maintain accurate records, and negotiate effectively with customers.

Job Responsibilities

  • Contact customers via phone to discuss repayment and/or settlement options for charged-off accounts, working within applicable laws, policies, and procedures.
  • Negotiate with customers to reach agreement on account resolution, relying on your knowledge of collections and negotiation techniques.
  • Ensure timely documentation of customer and account information on the computer system, sharing updates as needed.
  • Use online skip tracing tools to research and track consumer data, informing your collection efforts.
  • Meet performance targets within a goal-oriented work environment.

Requirements and Eligibility

  • High School diploma or equivalent education required.
  • Collections or call center experience is highly desired.
  • Demonstrated expertise in collections principles and negotiation strategies.
  • Effective communication, persuasion, and problem-solving skills.

Compensation and Benefits

  • Estimated Salary: $52,000 - $70,000 per year (dependent on experience).
  • Tuition Assistance Program.
  • Paid Time Off and Holidays.


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