Account Recovery Specialist
3 days ago
The Account Recovery Specialist is responsible for initiating contact with delinquent customers to arrange for repayment or settlement of account balances. This role focuses on collecting Personal loans in a goal-oriented environment, meeting production indicators and individual performance targets.
About OneMain Financial
We are the leader in offering nonprime customers responsible access to credit, dedicated to improving the financial well-being of hardworking Americans. With over 100 years of experience, we've helped people get the money they need today and reach their goals for tomorrow.
Responsibilities
• Initiate contact with customers via telephone regarding charge-off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures.
• Negotiate with customers to resolve accounts, maintaining compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations.
• Investigate, research, and track consumer information using online skip tracing tools.
• Work in a goal-oriented environment to meet production indicators and individual performance targets.
Requirements
• High School diploma or GED minimum
• Collections/Call Center experience strongly preferred
• An in-depth understanding of collections and negotiation skills
• Strong negotiation skills to resolve escalated calls
• A high degree of self-management to successfully prioritize workday
• Excellent communication, persuasion, and problem-solving skills
• Ability to maintain confidentiality and sensitive information
• Sales experience is desirable
Benefits
As an Account Recovery Specialist, you will be eligible for our comprehensive benefits package, including health and wellbeing options for team members and their dependents, up to 4% matching 401(k), employee stock purchase plan, tuition reimbursement, continuing education, bonus eligibility, paid time off, paid volunteer time, and more.
Work Environment
This role requires candidates to commute to our Evansville, IN campus. The schedule includes up to two late nights per week of 12 PM – 9 PM and flexible schedule for remaining hours with manager approval. One Saturday per month and extended hours at the end of the month are also expected.
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