Collections Specialist
4 weeks ago
Job Summary
As a Collections Specialist at OneMain Financial, you will play a crucial role in helping customers resolve their account balances. Your primary responsibility will be to contact delinquent customers via telephone to arrange for repayment or settlement of account balances. You will work in a goal-oriented environment to meet production indicators and maintain compliance with FDCPA and state regulations.
Key Responsibilities
- Initiate contact with customers via telephone regarding charge-off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures.
- Negotiate with customers to resolve accounts.
- Maintain and notate all appropriate information and documentation regarding customer and account status on computer systems and provide same to others involved with collections of accounts.
- Investigate, research, and track consumer information using online skip tracing tools.
Requirements
- Education - High School diploma or GED minimum.
- Collections/Call Center experience strongly preferred.
- An in-depth understanding of collections and negotiation skills.
- Strong negotiation skills to resolve escalated calls.
- A high degree of self-management to successfully prioritize workday.
- Excellent communication, persuasion, and problem-solving skills.
- Ability to maintain confidentiality and sensitive information.
- Sales experience is desirable.
What We Offer
- Health and wellbeing options for team members and their dependents.
- Up to 4% matching 401(k).
- Employee Stock Purchase Plan (10% share discount).
- Tuition reimbursement.
- Continuing education.
- Bonus eligible.
- Paid time off.
- Paid volunteer time.
About Us
OneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future.
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