Dining Experience Specialist

7 days ago


Greeley, Colorado, United States Lucky Fins Full time
Job Description

Lucky Fins is seeking highly motivated and personable professionals to join our team as Host/Hostess. As a Host/Hostess, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.

Key Responsibilities:
  • Greet and Welcome Guests: Greet incoming and departing guests warmly, ensuring a genuine smile and eye contact. Escort guests to their assigned dining area, present menus, and announce the waiter's name.
  • Visual Cue Management: Use visual cues to seat guests in either the bar or dining area, depending on their preference.
  • Guest Communication: Inform guests of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
  • Phone and Guest Management: Answer incoming calls to the restaurant and provide appropriate service. Manage the flow of guests into the dining and bar areas, providing accurate wait times to incoming guests if necessary.
  • Special Guest Needs: Tend to special guest needs and requests, ensuring a personalized experience.
  • Establishment Protection: Protect the establishment and patrons by adhering to sanitation, safety, and alcohol control policies.
  • Supporting the Dining Room Staff: Help dining room staff by setting and clearing tables, replenishing water, and serving beverages.
  • Guest Transactions: Issue dining charges by verifying orders, calculating taxes, and totaling bills for to-go orders.
  • Payment and Reconciliation: Receive payments by validating credit charges, approving checks, and accepting currency. Reconcile cash drawers by proving cash transactions, listing checks and credit card charges for to-go orders.
  • Team Collaboration: Contribute to team effort by accomplishing related results as needed.
Requirements:
  • Menu Literacy: Must be able to read menus.
  • Communication Skills: Must be able to articulate clear greetings and farewells to guests, as well as understand requests for assistance.
  • Fast-Paced Environment: Ability to work positively in a fast-paced environment.
  • Physical Demands: Ability to stand/walk and stay focused and alert for extended periods of time.
  • Teamwork: Ability to work effectively within a team.
  • Telephone Communication: Ability to effectively communicate on the telephone.
Benefits:
  • Medical, Dental, and Vision Insurance
  • Company-Paid Life and AD&D Insurance
  • Short-Term Disability Insurance
  • Supplemental Life Insurance
  • Employee Assistance Program
  • Up to 40 Hours of Vacation after Six Months of Employment
  • Up to 48 Hours of Paid Sick and Safe Leave (PSSL)
  • Paid Family and Medical Leave Insurance (FAMLI) and Public Health Emergency Leave (PHEL)
  • Flexible Work Schedules
  • Meal Discounts
  • Opportunity to Grow Your Career Path

The base hourly pay range represents the low and high end of the pay range for this position.

Part-Time

Salary: $13.65/hr


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