Customer Service Representative
4 days ago
Job Summary: We are seeking a highly skilled and dedicated Front Desk Representative to join our team at Neighborhood Health. The successful candidate will be responsible for providing exceptional customer service to our patients, maintaining accurate records and accounts, and promoting our services through consultation and evaluation of patient needs.
Key Responsibilities:
- Under the supervision of the Front Desk Lead, serve patients by greeting and assisting with their appointment needs.
- Maintain accurate and up-to-date records and accounts.
- Consult with patients to gather information and evaluate their needs.
- Promote Neighborhood Health services and philosophy.
- Qualifications:
- High school graduate/GED with a minimum of 2 years' experience in customer service or administrative work in medical office settings.
- Ability to relate to patients through familiarity with medical terminology.
- Demonstrated ability to build and maintain good customer rapport.
- Excellent interpersonal communication skills and the ability to work effectively with a diverse workforce and client base.
- Experience with information technology, electronic health records, medical records, culturally diverse populations, and care of underserved populations.
- Knowledge of the local healthcare environment.
- Bilingual in English and Spanish preferred.
About Neighborhood Health: We are a community-based healthcare organization dedicated to providing high-quality, patient-centered care to our community. We are committed to promoting health and wellness through education, outreach, and advocacy.
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