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Customer Service Representative

1 month ago

Alexandria, Virginia, United States Wells Fargo Full time
About This Role

We are seeking a Teller to join our Consumer, Small & Business Banking division, as part of our National Branch Network. As a Teller, you will be an integral part of the local community, providing financial services to residents, employees, and local businesses.

Key Responsibilities
  • Support customer engagement by processing transactions, sharing digital solutions, and making introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products
  • Receive direction from managers and exercise judgment within defined policies and procedures
  • Escalate questions and issues to more experienced roles
  • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
Requirements
  • 6+ months of interacting with customers experience, or equivalent demonstrated through work experience, training, military experience, or education
  • Ability to work a schedule that may include most Saturdays
What We Offer

We believe in diversity, equity, and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, or any other status protected by applicable law.

We are committed to building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture. Our employees are accountable for execution of all applicable risk programs, which includes effectively following and adhering to applicable Wells Fargo policies and procedures.