Scheduling Coordinator

2 days ago

Dallas, Texas, United States Deaf Action Center Full time
Job Title: Scheduling Coordinator

We are seeking a highly skilled and detail-oriented Scheduling Coordinator to join our team at Deaf Action Center. As a Scheduling Coordinator, you will play a critical role in coordinating interpreter requests, ensuring seamless communication between our team and the Deaf and Hard of Hearing community.

Responsibilities:
  • Coordinate multiple interpreter requests in a fast-paced environment.
  • Utilize technology and computers to handle interpreter requests.
  • Monitor and control all incoming requests and outgoing confirmations.
  • Prepare and maintain scheduling documentation with precision and accuracy.
  • Establish and maintain excellent relationships with businesses, vendors, contract interpreters, and Deaf/Hard of Hearing consumers locally.
  • Comply with relevant and applicable guidelines, regulations, and mandates.
  • Maintain utmost confidentiality.
  • Demonstrate a positive attitude and a willingness to develop and maintain strong working relations with co-workers, vendors, and community members.
  • Attend and participate in staff meetings, trainings/workshops, and conferences as required.
  • Perform special assignments, projects, and other duties as required.
Competencies:
  • Excellent American Sign Language (ASL) skills (expressive and receptive).
  • Excellent written communication skills.
  • Customer service orientation skills.
  • Experience working with the public.
  • Excellent organizational skills.
  • Critical thinking skills.
  • Consistent attention to detail.
  • Demonstrate initiative and ability to thrive in a less structured environment.
  • Conflict resolution skills.
  • Resilience under pressure.
  • Time management skills.
  • Proficiency working with Microsoft Office Suite and other appropriate software.
  • Professional video and phone etiquette.
Work Expectations:
  • Work ethically and with integrity.
  • Pursue professional development.
  • Collaborate well with DAC employees, clients, and vendors.
  • Collect, organize, and analyze data to build reports for DAC.

Deaf Action Center is a 501(c)(3) tax-exempt organization that has been recognized as a national and international benchmark service provider. We are committed to supporting the Deaf and Hard of Hearing community in Texas and beyond.

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