Scheduling Coordinator
2 days ago
We are seeking a highly skilled and detail-oriented Scheduling Coordinator to join our team at Deaf Action Center. As a Scheduling Coordinator, you will play a critical role in coordinating interpreter requests, ensuring seamless communication between our team and the Deaf and Hard of Hearing community.
Responsibilities:- Coordinate multiple interpreter requests in a fast-paced environment.
- Utilize technology and computers to handle interpreter requests.
- Monitor and control all incoming requests and outgoing confirmations.
- Prepare and maintain scheduling documentation with precision and accuracy.
- Establish and maintain excellent relationships with businesses, vendors, contract interpreters, and Deaf/Hard of Hearing consumers locally.
- Comply with relevant and applicable guidelines, regulations, and mandates.
- Maintain utmost confidentiality.
- Demonstrate a positive attitude and a willingness to develop and maintain strong working relations with co-workers, vendors, and community members.
- Attend and participate in staff meetings, trainings/workshops, and conferences as required.
- Perform special assignments, projects, and other duties as required.
- Excellent American Sign Language (ASL) skills (expressive and receptive).
- Excellent written communication skills.
- Customer service orientation skills.
- Experience working with the public.
- Excellent organizational skills.
- Critical thinking skills.
- Consistent attention to detail.
- Demonstrate initiative and ability to thrive in a less structured environment.
- Conflict resolution skills.
- Resilience under pressure.
- Time management skills.
- Proficiency working with Microsoft Office Suite and other appropriate software.
- Professional video and phone etiquette.
- Work ethically and with integrity.
- Pursue professional development.
- Collaborate well with DAC employees, clients, and vendors.
- Collect, organize, and analyze data to build reports for DAC.
Deaf Action Center is a 501(c)(3) tax-exempt organization that has been recognized as a national and international benchmark service provider. We are committed to supporting the Deaf and Hard of Hearing community in Texas and beyond.
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