Telephone Care Representative
1 week ago
Jordan Credit Union is looking for a dedicated and results-driven Telephone Care Representative to join our team. In this role, you will be responsible for delivering exceptional service to our members through various channels, including telephone and text requests.
Estimated Salary: $38,000 - $52,000 per year, depending on experience.
You will have the opportunity to work in a fast-paced environment, where no two days are the same. You will be handling a high volume of calls and texts, and will need to think critically and come up with creative solutions to resolve member issues.
Key Responsibilities:
- Handle member inquiries and concerns via telephone and text messages.
- Address member complaints and resolve issues in a timely and professional manner.
- Collaborate with internal teams to resolve member issues and improve overall service delivery.
Requirements:
- You must be 18 years or older to work for Jordan Credit Union.
- Ability to speak, read, and write fluently in both English and Spanish is an asset.
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