Customer Service Representative

3 weeks ago


Le Pontet, Provence-Alpes-Côte d'Azur, United States InComm Full time

We are looking for a highly skilled Customer Service Representative to join our team at InComm Payments.

About Our Team

Our team is dedicated to providing exceptional support to our clients and customers. As a Customer Service Representative, you will play a critical role in delivering this support through inbound/outbound telephone calls and email.

Responsibilities:
  1. Provide high-quality support for client inquiries and resolve technical issues.
  2. Troubleshoot store-based terminal issues, diagnose connectivity problems, and assist merchants with POS terminal issues.
  3. Document interactions in our call management and ticketing system.
  4. Familiarize yourself with Financial Services industry protocols.
Qualifications

To succeed in this role, you should possess:

  • At least 1 year of customer service experience.
  • Exceptional verbal and written communication skills.
  • A strong ability to provide excellent customer service.
  • Demonstrated teamwork and collaboration skills.
  • Basic computer skills and moderate technical knowledge.
Benefits

InComm Payments offers a competitive salary, ranging from $50,000 to $70,000 per year, depending on location and experience. We also offer equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.



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