Service Operations Representative

1 week ago


Murfreesboro, Tennessee, United States Big G Express Full time
Customer Service Representative - Detention/Extended Coverage

Location: Remote

Work Schedule: Flexible hours available

Primary Function: Delivering outstanding customer service and operational assistance

Job Responsibilities:

  • Coordinating, inputting, and overseeing shipments
  • Enhancing profitability and ensuring quality service for drivers
  • Maintaining an adequate shipment volume with punctual service
  • Facilitating effective communication with clients and internal teams
  • Identifying and resolving client issues
  • Supporting planning and dispatch operations
  • Fostering a positive work environment to fulfill company objectives

Required Skills:

  • Experience in customer service within the logistics sector
  • Ability to manage a client portfolio in a dynamic setting
  • Excellent verbal and written communication abilities
  • Proficiency in computer applications and software
  • Attention to detail and strong organizational skills
  • Familiarity with the logistics industry is advantageous
  • Strong analytical and interpersonal capabilities

Education Required: High School Diploma or GED; Bachelor's degree is a plus

Company: Big G Express is an Equal Opportunity Employer committed to enhancing workforce diversity



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