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Customer Service Representative

2 months ago

Murfreesboro, Tennessee, United States Kroger Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and safe shopping environment, and promoting our products to customers.

Key Responsibilities
  • Customer Service: Create a welcoming and inclusive environment for customers, answering questions and providing product information to ensure a positive shopping experience.
  • Product Knowledge: Develop and maintain knowledge of our products, including ingredients, nutritional information, and pricing.
  • Inventory Management: Assist with receiving, stocking, and rotating merchandise to ensure accurate inventory levels and prevent shrinkage.
  • Food Safety: Maintain a clean and safe shopping environment, adhering to all food safety regulations and guidelines.
  • Teamwork: Collaborate with colleagues to achieve sales goals, resolve customer complaints, and maintain a positive work environment.
Requirements
  • Food Handlers Permit: Obtain and maintain a current food handlers permit.
  • Effective Communication: Possess excellent communication and interpersonal skills.
  • Basic Math: Demonstrate basic math skills for handling cash, operating a cash register, and performing inventory tasks.
Preferred Qualifications
  • High School Diploma: Possess a high school diploma or equivalent.
  • Retail Experience: Previous retail experience, preferably in a grocery store environment.
  • Second Language: Speak, read, and write a second language.