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Bilingual Customer Service Representative
2 months ago
We are seeking a highly skilled and multilingual Customer Service Representative to join our team at Addison Group. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients in both English and French.
Key Responsibilities- Customer Support: Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Language Support: Provide assistance and support to customers in English and French regarding product inquiries, order status, billing questions, and other inquiries.
- Issue Escalation: Identify and escalate priority issues to the appropriate department or supervisor.
- Performance Metrics: Meet or exceed performance goals including call handling time, customer satisfaction, and quality metrics.
- Language Proficiency: Fluency in both English and French (verbal and written) is required.
- Customer Service Experience: Previous experience in customer service or call center environment is preferred.
- Technical Skills: Proficiency in using computers and basic software applications (MS Office, Outlook).
