Operations Team Leader

2 weeks ago

Norco California, United States Barnes & Noble Education, Inc. Full time

Introduction:
Barnes & Noble Education, Inc. serves as a retail partner for numerous colleges and universities across the nation.

We provide a unique retail atmosphere focused on delivering essential educational materials, tools, and merchandise within a vibrant retail setting on higher education campuses.

Our teams engage directly with our clientele, including students, faculty, administration, alumni, and the general public, to deliver exceptional customer service while selling or renting books, general merchandise, and a variety of products and services tailored for the academic community, all within a company recognized as a great workplace where employees are passionate about their roles.


Overview:


Barnes & Noble Education, Inc. is in search of a resourceful, motivated, adaptable, and customer-oriented individual to fulfill the role of part-time Operations Supervisor, working varying or set schedules throughout the year.

The Supervisor will support the management team, oversee team members within a designated department, satellite location, or store in the absence of senior management, while ensuring exceptional customer service is provided to the academic and co-curricular community.


Responsibilities:


As a Supervisor, your primary focus will be on the sales floor, where you will coach and exemplify outstanding customer service.

You will assist in training and supervising the daily activities of team members across one or more departments or specific operational functions.

A thorough understanding of department and store operations is essential; you will provide excellent customer service to the academic and co-curricular community, enforce loss prevention protocols, and ensure that your area of responsibility is well-maintained, properly merchandised, and operationally efficient.


Expectations:
Spend the majority of your time on the sales floor delivering, coaching, and modeling exceptional customer service.


Maintain a comprehensive knowledge of all departments in the store to offer daily support, direction, and guidance to customers and team members.

Assist in resolving customer issues and complaints, escalating problems to the management team when necessary.


Collaborate with the management team in the daily operations of the store and act as the Manager-on-Duty in the absence of the manager or at offsite locations.


Assist in assigning tasks and providing focused direction to team members to manage and accomplish multiple projects, ensuring the effective execution of the workload.

Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.

Part-time positions require availability to work on a weekly basis throughout the year. Schedules may be fixed or variable to accommodate the store's needs.

Physical Demands:
Frequent movement within the store to access various departments, areas, and/or products.

Ability to remain in a stationary position for extended periods.

Frequent lifting.

Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

Pay Transparency Information:
Pay:
Part-time Operations Supervisor pay range $17.50- $18.00/hour.

.

Benefits available include:
Employee Discount

Paid sick time (accrued based on time worked)

Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)

Commuter Benefits


Eligibility for each plan may include a waiting period and may require the employee to enroll during a stated eligibility period.


COVID-19 Considerations:
Our stores adhere to all applicable federal, state, and local guidelines regarding social distancing and sanitization. Positions may require confirmation of vaccination in accordance with individual campus requirements. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications:
2+ years' experience in a retail environment preferred.

High school diploma/GED preferred.

Exceptional customer service skills to align customers with products that meet their needs.

Basic reading, writing, and accounting skills required.

Excellent customer service and communication skills are essential.

Strong interpersonal, communication, and problem-solving abilities.

Ability to work a flexible schedule, including evenings, weekends, and holidays.

EEO Statement:
Barnes & Noble Education, Inc. is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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