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Customer Service Team Leader

2 months ago

California, Missouri, United States PACCAR Full time

Position Overview: We are seeking a dedicated Customer Service Team Leader to oversee our service department and ensure exceptional service delivery.

Work Schedule: Full-time, Monday to Friday, daytime hours.

Compensation: Competitive starting salary with potential for growth based on experience.

Benefits:

  • Permanent, full-time role (40 hours/week)
  • Two weeks of vacation and five paid days off
  • Twelve public holidays
  • On-site parking available
  • Comprehensive employer-paid insurance (medical, dental, vision)
  • Access to telemedicine and employee assistance programs
  • Registered Retirement Savings Plan (RRSP)
  • Opportunities for professional development and career advancement
  • Participation in company events

Key Responsibilities:

  • Assist in formulating and executing the annual action plan for the service department.
  • Contribute to the development and monitoring of sales forecasts and budgetary elements related to service operations.
  • Assess the performance of the service department against established objectives and implement corrective actions as needed.
  • Lead the customer service team in collaboration with management, including aspects of planning, recruitment, and performance evaluations.
  • Facilitate the growth and assessment of team members’ performance.
  • Supervise technical advisory work and ensure adherence to standards and policies.
  • Support foremen and coordinators in complex repair scenarios requiring manufacturer involvement.
  • Collaborate with management to ensure operational compliance with established procedures.
  • Provide recommendations for significant changes to standards and procedures.

Qualifications:

  • University certificate or equivalent experience.
  • A minimum of five years in customer service within the vehicle industry, coupled with technical expertise and supervisory experience.
  • Fluency in both French and English, with strong communication skills.
  • Knowledge of process improvement methodologies.
  • Strong organizational skills, pragmatism, and attention to detail.
  • Effective communicator and negotiator with conflict resolution abilities.

About Us: PACCAR is a leader in the trucking industry, committed to providing a comprehensive range of products and services. Our dedicated teams strive to deliver the highest quality service to our customers, ensuring their needs are met efficiently and effectively.