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Operations Executive

2 months ago

Bodega Bay, California, United States ThirdLove Full time
Position Overview

About Us

ThirdLove has revolutionized the lingerie market by enabling women to discover their ideal fit online through our unique Fitting Room quiz. As a pioneer in the direct-to-consumer space, we manage all design and research internally, while our intricate supply chain is overseen by our dedicated team. Our commitment to inclusivity shapes our customer interactions and team dynamics.

In a market where women traditionally faced a binary choice between sexy and comfortable, our founders—Dave Spector, Heidi Zak, and Ra'el Cohen—recognized the need for a better alternative. Thus, in 2013, ThirdLove was born, offering a third option that harmonizes style and comfort.

Our Team Culture

We foster a collaborative, fast-paced, and data-driven environment, recently earning the Great Place to Work certification. This accolade is awarded to a select few companies based on genuine employee feedback regarding workplace culture. Achieving this status reflects our team's dedication to our mission, engagement in daily tasks, and enjoyment in collaborating with colleagues and customers. If you aspire to make a significant impact and advance your career, we invite you to explore this opportunity.

Role Responsibilities

  1. Define strategic objectives and establish targets for our logistics and delivery framework, accommodating multi-channel distribution such as direct-to-consumer, owned retail, wholesale partnerships, and international growth.
  2. Create, sustain, and implement a long-term supply chain strategy that aligns with organizational growth goals and identifies continuous improvement opportunities, including enhancing customer experience through expedited delivery and optimizing distribution center networks.
  3. Research, evaluate, and onboard new suppliers, including third-party logistics providers; negotiate advantageous contracts for ThirdLove.
  4. Transform logistics and customer experience by utilizing AI-driven insights and data analytics to enhance efficiency, accuracy, and customer satisfaction.
  5. Set metrics, guidelines, and standards to assess operational effectiveness and pinpoint areas for enhancement; analyze operational data to provide actionable insights and recommendations.
  6. Formulate and execute strategies aimed at improving operational efficiencies and achieving cost reductions.
  7. Offer leadership, training, and mentorship to the operations and customer service teams.
  8. Identify, prioritize, and resolve a variety of complex business challenges through analytical thinking and sound business judgment, including warehouse operations, logistics, and customer service.

Candidate Profile

  • 8+ years of experience in operations within the apparel, accessories, or soft goods sectors, ideally in both startup and growth-stage environments.
  • Experience in formulating strategies and developing international supply chain frameworks, including vendor selection, qualification, and contract negotiations.
  • Demonstrated success in leading customer experience initiatives and implementing innovative solutions to enhance customer satisfaction and loyalty. Familiarity with AI transformation is advantageous.
  • Extensive experience collaborating with eCommerce fulfillment third-party logistics providers.
  • A proactive and resourceful approach to meeting customer and business needs.
  • A creative, problem-solving mindset.

Core Values

  • CHALLENGE THE STATUS QUO: Embrace curiosity and courage. Take calculated risks to foster innovation.
  • EMBRACE CHANGE: Exhibit adaptability and resilience. Approach new challenges with optimism.
  • DELIVER RESULTS: Take initiative and act with urgency. Execute tasks with determination and focus.
  • PRIORITIZE CUSTOMERS: Listen empathetically and communicate effectively, always with a customer-centric approach.
  • CULTIVATE COLLABORATION: Collaborate efficiently across functions and advocate for diversity, equity, and inclusion.

What We Offer

  • Competitive salary and equity options
  • Comprehensive medical, dental, and vision insurance
  • Paid parental leave
  • Flexible time off
  • Discounts on products

Diversity Commitment

ThirdLove is an equal opportunity employer and values diversity within our workforce. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.

ThirdLove participates in E-Verify and will provide the federal government with your Form I-9 information to confirm your eligibility to work in the U.S.

Salary Range: $125,000 - $175,000 annually