Service Manager

4 days ago


Little Rock, Arkansas, United States Jobot Full time
About the Role

We are seeking a highly skilled Service Manager to lead our Building Automation and HVAC Controls team. As a key member of our team, you will be responsible for managing the day-to-day operations of our service department, providing technical support, and ensuring quality service to our clients.

Key Responsibilities
  • Lead and manage a team of HVAC controls and building automation technicians.
  • Oversee service projects, ensuring timely and efficient completion while maintaining the highest quality standards.
  • Provide expert-level troubleshooting, diagnostics, and support for complex building automation and HVAC control systems.
  • Coordinate and schedule service calls, preventive maintenance, and emergency repairs to ensure prompt customer response.
  • Collaborate with sales and project teams to support service upgrades and system enhancements.
  • Ensure compliance with industry regulations, safety standards, and company policies.
  • Maintain and build strong customer relationships by providing technical solutions and ensuring customer satisfaction.
  • Train and develop service technicians, promoting continuous learning and professional growth.
  • Monitor service performance, reporting on key metrics such as response times, customer feedback, and project completion rates.
  • Stay current with industry trends and advancements in HVAC control systems and building automation technology.
Requirements
  • 5+ years of field experience in building automation, HVAC controls, or related services.
  • Proven leadership skills with experience managing service teams or technicians.
  • Strong knowledge of building automation systems (BAS) and HVAC control systems.
  • Excellent troubleshooting skills and ability to resolve complex technical issues.
  • Familiarity with popular building automation platforms (e.g., Tridium, Siemens, Johnson Controls).
  • Ability to manage multiple priorities and work under pressure in a fast-paced environment.


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