Customer Success Manager

1 week ago

New York, New York, United States PayPal Full time
Job Description Summary:
As a Customer Success Manager at PayPal, you will be responsible for ensuring the success of our merchant partners on the PayPal Ads platform. This includes acting as the primary point of contact for a portfolio of merchants, analyzing their performance data, and providing strategic recommendations to optimize their advertising campaigns. You will also develop and maintain strong relationships with key stakeholders at the Director+ level, positioning yourself as a trusted advisor.

Your Key Responsibilities:
  • Act as the primary point of contact for a portfolio of merchant partners, ensuring their needs are met and their expectations are exceeded.
  • Use data-driven insights to analyze merchant performance, providing strategic recommendations to optimize their advertising campaigns.
  • Develop and maintain strong, long-term relationships with key stakeholders at the Director+ level, positioning yourself as a trusted advisor.
  • Work closely with PayPal Ads Sales, Ad Ops, Product, and Marketing teams to ensure seamless execution of merchant campaigns and initiatives.
  • Support merchant growth by identifying upsell opportunities and driving additional revenue through new and existing PayPal Ads capabilities.
  • Proactively identify and resolve any issues or concerns that merchants may have, ensuring a smooth and positive experience on the platform.
  • Collect and relay feedback from merchants to the Product team to inform future enhancements and developments of the PayPal Ads platform.
What We Offer:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance, and more. To learn more about our benefits, please visit

Why Join Us:

PayPal is a global leader in digital payments, and our Ads business is a key part of our strategy to help merchants and consumers connect and transact. As a Customer Success Manager, you will play a critical role in driving the success of our merchant partners and helping them achieve their business goals. If you are a high-performing individual with a passion for merchant success and a proven track record in the digital advertising or payments space, we encourage you to apply.

What You'll Need:

To be successful in this role, you will need to have a strong ability to use data to drive decisions, with a solid understanding of business and media performance metrics. You will also need excellent listening, verbal, and written communication skills, with the ability to influence decisions across various levels of an organization. Additionally, you will need to have a demonstrated ability to build and maintain long-term strategic partnerships, driving business growth and merchant satisfaction.

Additional Information:

PayPal is an equal employment opportunity (EEO) employer and welcomes applications from diverse candidates. We are committed to fair and equitable compensation practices and offer a competitive salary and benefits package. For more information, please visit

PayPal's Commitment to Diversity and Inclusion:

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

  • Testing Specialist

    4 weeks ago

    New York, New York, United States Customer Success Full time

    Job DescriptionJob Description involves working with customers to ensure their success. Key responsibilities include TEST JOB NOT A REAL JOB and providing support to meet their needs. This role requires strong communication skills and the ability to work independently. The ideal candidate will have experience in TEST JOB NOT A REAL JOB and be able to provide...

  • Customer Success Manager

    4 days ago

    New York, New York, United States Rilla Full time

    Rilla is revolutionizing the sales industry with its cutting-edge conversation intelligence software. We're seeking a highly skilled Customer Success Manager to join our team and help our customers achieve long-term success.The ideal candidate will have experience in customer success management, account management, project management, or operations, and will...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Vitally Inc Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer Success with Vitally IncVitally Inc is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for guiding our customers towards success, from implementation through adoption. Your expertise in people and...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Rilla Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer PotentialRilla is revolutionizing the way sales teams work. Our conversation intelligence software helps reps improve their sales by analyzing customer conversations.We're looking for a Customer Success Manager to join our team. As a key member of our customer success team, you will be...

  • Customer Success Manager

    3 days ago

    New York, New York, United States Leapsome Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Leapsome. As a Customer Success Manager, you will be responsible for ensuring that our customers achieve their goals and objectives through the effective use of our platform.Key Responsibilities:Take ownership of a portfolio of customers to ensure...

  • Customer Success Manager

    5 days ago

    New York, New York, United States IntelliShift Full time

    We are seeking a Customer Success Manager to join our team at IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology.The Customer Success team establishes and advances relationships from the C-suite to business line and IT leaders, middle managers, and front-line users.As a Customer Success Manager, you...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Fireblocks Full time

    Customer Success ManagerFireblocks is seeking a highly skilled Customer Success Manager to join our team. As a trusted advisor, you will be responsible for building and maintaining relationships with our customers to enable them to realize value from our platform.Key Responsibilities:Develop and execute customer success plans to ensure customers achieve...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States IntelliShift Full time

    Customer Success ManagerWe're IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. Our fleet intelligence platform empowers construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Pear VC Full time

    Customer Success ManagerAt Conduit Tech, we're revolutionizing the HVAC industry with innovative software solutions. As our Customer Success Manager, you'll play a pivotal role in scaling our early-stage startup and driving customer satisfaction.About the RoleWe're seeking a customer-obsessed professional to join our team. As a Customer Success Manager,...

  • Customer Success Manager

    1 week ago

    New York, New York, United States Pear VC Full time

    Customer Success ManagerAt Conduit Tech, we're revolutionizing the way HVAC contractors design, sell, and install high-efficiency systems. As our Customer Success Manager, you'll play a critical role in scaling our early-stage startup and ensuring the success of our customers. You'll be responsible for facilitating customer feedback, training our teams on...

  • Customer Success Manager

    1 week ago

    New York, New York, United States MicroStrategy Full time

    Customer Success ManagerAt MicroStrategy, we're seeking a seasoned Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for ensuring the successful adoption and ongoing usage of our SaaS products by our mid-market customers. Your focus will be on building strong relationships with our customers,...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States HRBaires Full time

    Job Title: Customer Success ManagerHRBaires is seeking a skilled Customer Success Manager to join our team and help drive growth for OneSignal, a leading omnichannel customer engagement solution.About the RoleWe are looking for a versatile and results-driven professional to manage our US Enterprise business by leading implementation and increasing the value...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States Intuit Inc Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Intuit Inc. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success and growth with our software solutions.Key ResponsibilitiesManage customer relationships,...

  • Customer Success Manager

    5 days ago

    New York, New York, United States Kaltura Full time

    Customer Success ManagerKaltura is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Revenue team, you will be responsible for ensuring the long-term success of our customers in a defined Region.The ideal candidate will have a proven track record of success in customer-facing roles, with a strong...

  • Customer Success Manager

    3 days ago

    New York, New York, United States Claroty Full time

    We are seeking a highly skilled Customer Success Manager to join our team at Claroty. As a Customer Success Manager, you will be responsible for creating and cultivating deep and meaningful relationships with our top customers and building their loyalty towards Claroty. You will also be responsible for getting customer feedback and representing their voice...

  • Customer Success Manager

    1 month ago

    New York, New York, United States Rilla Full time

    About RillaRilla is a leading conversation intelligence software for outside sales professionals. Our mobile app records conversations, and our AI automatically transcribes and analyzes them to help improve sales performance.Job DescriptionWe're seeking a highly motivated Customer Success Manager to join our team. As a key member of our Customer Success...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States Justworks Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Justworks. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their long-term success on our platform.Key ResponsibilitiesEngage with customers to understand their...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States Rilla Full time

    About RillaRilla is a leading conversation intelligence software for outside sales professionals. Our mobile app records conversations, and our AI automatically transcribes and analyzes them to help improve sales performance.Job DescriptionWe're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success Team,...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Duet Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Duet. As a key member of our Customer Success team, you will serve as the primary account manager for primary care practices within our network.Your primary focus will be on managing ongoing customer relationships, identifying and addressing practice...

  • Customer Success Manager

    2 weeks ago

    New York, New York, United States Kaltura Full time

    About KalturaKaltura is a global leader in the video market, empowering organizations to create and deliver engaging video experiences. Our mission is to power any video experience for any organization, and we're committed to making video simpler and more accessible.Job Title: Customer Success ManagerWe're seeking a passionate and experienced Customer...