Librarian (20 hours/week) - Reference Services

2 weeks ago

Denver, Colorado, United States City and County of Denver Full time
About Our Job

The City and County of Denver is seeking a highly skilled Librarian to join our Reference Services team. As a member of our team, you will play a critical role in providing exceptional reference service to our diverse community.

About Our Department

Our Reference Services department is dedicated to providing expert reference service to the city and region. We are a Federal Selective Depository Library, a Patent and Trademark Resource Center, and a Funding Information Network of Candid for grant-seekers. Our team supports students from middle school through college and lifelong learners in developing research skills.

About You

We are looking for a talented individual with:

  • Excellent customer service skills
  • Knowledge of a wide variety of reference resources, including subscription databases and authoritative free websites
  • Skill in conducting effective reference interviews and information literacy instruction for customers with different levels of literacy or technology abilities
  • Skill in interpreting, communicating, and presenting information, both orally and in writing
  • Excellent time-management skills
  • Ability to self-motivate in constantly learning and sharing about new reference resources
  • Ability to effectively provide reference service to people from all backgrounds and age groups in a variety of formats (in-house, telephone, online chat, mail, and email)
  • Ability to thrive working in an environment with constant public contact
  • Ability to demonstrate a positive attitude, excellent interpersonal skills, cultural sensitivity, teamwork, flexibility, and a sense of humor in working with customers, coworkers, and the community
  • Ability to creatively problem-solve, negotiate, and handle stressful situations in a positive manner
  • Ability to multitask and prioritize
  • Interest in providing small business entrepreneurs with industry, market, and consumer information to help them start or grow their business
  • Interest in providing middle school through adult students with research assistance one-on-one and in groups
  • Experience in providing chat reference and high-volume reference service

Minimum Qualifications:

  • Master's Degree in Library Science from an American Library Association accredited program
  • One (1) year of experience solving problems and providing customer service to business or public clients

Other things to know:

  • Reference Services is open seven days a week, and this position requires working both Saturday and Sunday every weekend, with the specific schedule determined by the department's needs
  • There is no free parking for staff at the Central Library, and staff who drive to work must make their own parking arrangements. Free RTD passes are available to staff
  • Spanish language fluency is preferred
  • The City and County of Denver benefit package will be offered

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