Hotel Operations Director
7 days ago
We are seeking a highly skilled and experienced Executive Hotel Manager to join our team at Holiday Inn Express & Suites, Fresno "River Park" location. As a key member of our management team, you will be responsible for overseeing all day-to-day operations and ensuring exceptional guest satisfaction, team member productivity, and compliance to brand standards.
Key Responsibilities- Financial Planning and Management: Develop and implement short-term and long-term financial and operational plans to support the hotel's overall objectives.
- Performance Monitoring: Monitor the hotel's performance through guest satisfaction systems and monthly financial reports.
- Quality Standards: Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
- Sales and Marketing: Implement and maintain local and national sales/marketing programs to drive revenue growth.
- Human Resources: Establish and maintain a proactive human resource function to ensure employee motivation, training, and development.
- Guest Service: Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Preventative Maintenance: Establish and maintain applicable preventative maintenance programs to protect the hotel's physical assets.
- Security: Maintain a security function to protect the hotel's assets and the personal safety of employees and guests.
- Communication: Implement/maintain two-way communication systems to reach all employees.
- Program Development: Develop new programs to increase guest satisfaction and operational excellence.
- Compliance: Manage in compliance with established company policies and procedures, as well as local, state, and federal laws and regulations.
- Employee Recognition: Reward employees who meet or exceed guest expectations.
- Brand Standards: Ensure all guest expectations are met through creative use of brand tools and resources.
- Loss Prevention: Manage loss prevention and risk management policies, safety standards, and claims reporting.
- Community Relations: Ensure good standing in the community by developing and maintaining relationships with local organizations.
- Education: Bachelor's degree in hotel management, business, or related field.
- Experience: Minimum of 3 years of hotel operations experience in a supervisory capacity.
- Licenses/Certifications: Possess a valid driver's license and be able to drive to customer appointments.
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Hotel Operations Director
7 days ago
Fresno, California, United States Holiday Inn Express Full timeJob SummaryWe are seeking a highly skilled and experienced Executive Hotel Manager to lead our team at Holiday Inn Express & Suites, Fresno "River Park" location. As a key member of our management team, you will be responsible for overseeing all day-to-day operations, ensuring exceptional guest satisfaction, and driving hotel profitability.Key...
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