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Hotel Operations Director

2 months ago

Fresno, California, United States Holiday Inn Express Full time
Job Summary

We are seeking a highly skilled and experienced Executive Hotel Manager to lead our team at Holiday Inn Express & Suites, Fresno "River Park" location. As a key member of our management team, you will be responsible for overseeing all day-to-day operations, ensuring exceptional guest satisfaction, and driving hotel profitability.

Key Responsibilities
  • Financial Planning and Management: Develop and implement short-term and long-term financial and operational plans to support the hotel's overall objectives.
  • Performance Monitoring: Monitor the hotel's performance through guest satisfaction systems and monthly financial reports, identifying areas for improvement and implementing corrective actions.
  • Quality Standards: Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints, ensuring a high level of guest satisfaction.
  • Sales and Marketing: Implement and maintain local and national sales/marketing programs to drive revenue growth and increase brand awareness.
  • Human Resources: Establish and maintain a proactive human resource function to ensure employee motivation, training, and development, as well as compliance with labor regulations.
  • Guest Service: Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner, ensuring a positive guest experience.
  • Preventative Maintenance: Establish and maintain applicable preventative maintenance programs to protect the hotel's physical assets.
  • Security: Maintain a security function to protect the hotel's assets and the personal safety of employees and guests.
  • Communication: Implement/maintain two-way communication systems to reach all employees, ensuring effective communication and collaboration.
  • Program Development: Develop new programs to increase guest satisfaction and operational excellence, driving business growth and profitability.
  • Compliance: Manage in compliance with established company policies and procedures, as well as local, state, and federal laws and regulations.
  • Employee Recognition: Reward employees who meet or exceed guest expectations, promoting a positive and motivated work environment.
  • Brand Standards: Ensure compliance with brand standards and certification requirements, including Food Handlers, Alcohol Awareness, CPR, and First Aid.
  • Community Relations: Develop and maintain relationships with the Chamber of Commerce, Convention and Visitors Bureau, other hotels, local schools, local government, and community and civic organizations, ensuring good standing in the community.
Requirements
  • Education: Bachelor's degree in hotel management, business, or related field, or equivalent combination of education and experience.
  • Experience: Minimum of 3 years of hotel operations experience in a supervisory capacity, with 2 years of direct sales or retail trade experience, or equivalent combination of education and experience.
  • Licenses/Certifications: Possess a valid driver's license and be able to drive to customer appointments.