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Healthcare Customer Service Specialist

2 months ago

Gulfport, Mississippi, United States Coastal Family Health Center Full time

Healthcare Customer Service Specialist

Join Our Team

Overview

The Healthcare Customer Service Specialist (HCSS) plays a vital role in delivering exceptional service to patients. This position encompasses a variety of responsibilities including patient registration, appointment scheduling, and assisting clinical staff. The HCSS is expected to operate within the defined scope of their role while demonstrating the necessary competencies.

Essential Knowledge, Skills, and Abilities

  • Proficient in basic computer operations and familiar with medical office protocols.
  • Strong communication skills to interact professionally with patients, healthcare providers, colleagues, and visitors.
  • Accurate data entry and record-keeping in electronic health record (EHR) systems and related platforms.
  • Fluent in both spoken and written English.
  • Effective time management and organizational skills.
  • Ability to handle multiple tasks and adapt to interruptions.
  • Exceptional customer service and communication abilities within a healthcare setting.
  • Capable of working independently as well as collaboratively within a team.
  • Ability to follow both verbal and written instructions promptly and accurately.
  • Commitment to maintaining confidentiality of patient and staff information.
  • Ability to manage multiple responsibilities throughout the day while working under pressure.
  • Knowledge of navigating patient insurance requirements.
  • Competence in handling financial transactions and managing cash drawer responsibilities.
  • Willingness to travel to various locations as needed.
  • Physical capability to sit, stand, bend, lift, and move throughout the workday.

Qualifications and Educational Background

To be eligible for this role, candidates must have graduated from an accredited high school or possess a GED certificate. While prior experience in a medical office is preferred, it is not mandatory. Candidates should exhibit a compassionate and positive demeanor, demonstrating self-motivation and the ability to work both independently and as part of a team. Bilingual skills are advantageous but not required unless specified for the role.

Core Competencies

  • Deliver professional customer service when scheduling appointments or communicating with patients and visitors.
  • Safeguard confidential and sensitive information.
  • Collaborate effectively with clinical staff to coordinate patient schedules and ensure smooth patient flow.
  • Maintain a tidy and organized workspace.
  • Execute tasks in accordance with established procedures and protocols relevant to the assigned role.
  • Timely documentation and updates in the electronic health record system.
  • Accurately track and document patient charges and payments when assigned.
  • Provide timely and accurate information to patients and clinical staff as needed.
  • Respond to phone inquiries promptly, providing necessary information.
  • Adhere to the assigned schedule and arrive punctually.
  • Perform additional duties as required.

Commitment to Core Principles and Code of Conduct

All employees are expected to uphold, comply with, and enforce the organization's core principles and code of conduct.