Guest Services Representative

1 week ago

New York, New York, United States Six Flags Full time

Customer Experience Associate

Job Category: In Park Requisition Number: GUEST007032

Job Overview

As a Customer Experience Associate, you will play a crucial role in enhancing the visitor experience at our park. Your primary responsibilities will include assisting guests with ticket purchases, both in-person and online, and managing season pass and membership inquiries.

Key Responsibilities:

  1. Support guests in acquiring admission and group sales tickets, as well as resolving any related issues.
  2. Facilitate the purchase and management of season passes and memberships, ensuring a seamless experience for our guests.
  3. Employ service recovery techniques to address guest inquiries, feedback, and concerns regarding their season passes and overall park visit.
  4. Utilize the current Point of Sale (POS) system efficiently to process transactions.
  5. Oversee the Lost and Found department, maintaining accurate records and ensuring the return of lost items.
  6. Assist security personnel in reuniting lost children with their parents promptly.
  7. Exhibit a composed and attentive demeanor while resolving conflicts and addressing challenging situations.
  8. Ensure a clean and safe environment for both guests and team members, which includes organizing Lost and Found items and responding to guest communications.
  9. Complete tasks assigned by Admissions Supervisors and Operations Supervisors diligently.
  10. Participate in training programs related to admissions, guest relations, and hospitality.
  11. Adhere to the Six Flags service mantra: Friendly, Clean, Fast, Safe Service.
  12. Follow all Six Flags policies and procedures to maintain a safe operational environment.

Qualifications:

While customer service experience is beneficial, it is not mandatory. Candidates should possess:

  • Strong verbal and written communication skills.
  • Excellent organizational and public relations abilities.
  • The capacity to multitask and manage difficult situations in a fast-paced environment.
  • The ability to work independently or collaboratively with minimal supervision.
  • Proficiency in typing and a willingness to learn new software quickly.
  • The physical ability to sit, stand, or walk for extended periods.
  • Effective communication skills in English, including reading, writing, and comprehension.
  • The capability to engage with large groups of guests and manage individual conflicts.
  • Flexibility to work varied hours, including evenings, weekends, and holidays.

Additional Responsibilities:

Perform any other duties necessary to support the overall operations of the resort. Management reserves the right to modify job responsibilities as needed based on changing circumstances.

Six Flags is an Equal Opportunity Employer committed to a smoke and drug-free workplace.

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