Technical Support Engineer for Trading Floor Operations

1 week ago


New York, New York, United States Axiom Technologies Full time

Axiom Technologies is a premier IT Services partner catering to medium and large-scale enterprises. For further insights into our offerings, please explore our website.

Position Overview: We are seeking a highly skilled Technical Support Engineer specializing in VIP IT support within a trading environment. This role is critical for ensuring seamless operations on the trading floor.

Key Responsibilities:

  • Delivering top-tier technical support directly to VIP clients, engaging in face-to-face interactions within a Business As Usual (BAU) setting.
  • Managing the Tech Deck, addressing fault calls, service requests, and executing planned changes, alongside providing VOIP telephony and high-level AV support.
  • Possessing extensive experience with Windows 7 & 10, MS Office (various versions), and troubleshooting various hardware and software issues.
  • Demonstrating a strong background in supporting executive-level personnel.
  • Responding effectively to client inquiries regarding system operations and troubleshooting malfunctions.
  • Offering guidance on preventative maintenance and configuration adjustments to enhance product performance and client satisfaction.
  • Exhibiting a proven history of problem ownership and resolution, collaborating with product authorities and external vendor support teams.
  • Providing comprehensive hardware support for laptops and mobile devices (iOS/Android).
  • Ensuring excellent client-facing experiences through effective communication and problem-solving.
  • Delivering end-to-end user support, including assistance with document recovery, email management, and mobile provisioning.
  • Working autonomously within a team as a recognized systems/product specialist, contributing to service development and technical changes.

Desired Skills and Experience:

  • Expertise in Market Data Applications such as Bloomberg, Thomson Reuters, and other electronic trading platforms.
  • Proficient in Excel add-ins, API/DDE troubleshooting, and SQL query writing.
  • Experience in VIP IT support within a BAU environment.
  • Familiarity with hardware/software installation and deployment tools.
  • Strong customer service skills and the ability to manage high-pressure situations professionally.
  • Advanced technical skills applicable to various operating systems.

Qualifications:

  • Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional, or Microsoft Office Specialist.
  • A minimum of 3-5 years of experience in a similar technical support role.

Next Steps:

If you are interested in exploring this opportunity further, please consider submitting your resume for review.



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