Guest Services Associate

2 weeks ago


Omaha, Nebraska, United States Douglas KOA Full time
Position Overview

Role: Guest Services Associate - Full-time Seasonal, Minimum Age: 16

About Douglas KOA:

Douglas KOA is a premier destination in outdoor hospitality, providing a welcoming environment for travelers and campers. Our mission is to create memorable experiences that connect individuals with nature and foster community.

Key Responsibilities:

  • Manage guest check-ins, reservations, and store transactions with a focus on exceptional customer service.
  • Maintain cleanliness in restrooms, laundry areas, cabins, and the store, ensuring a pleasant atmosphere for all guests.

Specific Duties:

  • Deliver outstanding customer service both in-person and over the phone, addressing guest needs promptly and effectively.
  • Adhere to cash handling and credit card processing protocols.
  • Follow established procedures for managing registrations, reservations, and store operations.
  • Promote the KOA brand and be knowledgeable about national and local promotions available to guests.
  • Provide clear directions and assistance to campers navigating the campground.
  • Implement and maintain cleaning schedules as directed by management for all public areas.
  • Ensure the cleanliness of the surrounding areas, including recreational facilities.
  • Assist with landscaping tasks as needed.
  • Enforce safety protocols and campground regulations.
  • Complete additional tasks as assigned by management.

Expected Outcomes:

  • Deliver friendly and professional service to all campers.
  • Maintain a positive demeanor with guests and team members.
  • Effectively resolve customer-related issues.
  • Exhibit teamwork and collaboration.
  • Demonstrate attention to detail in all aspects of guest service and cleanliness.
  • Ensure accurate handling of financial transactions.

Physical Requirements:

  • Ability to lift up to 30 pounds.
  • Capability to stand, kneel, bend, and walk for extended periods.
  • Ability to communicate effectively over the phone.

Qualifications:

  • Strong guest service skills.
  • Basic knowledge of office equipment and operations.
  • Familiarity with the local area and events is beneficial.
  • Ability to use general cleaning supplies safely.
  • Dependable and responsible work ethic.


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