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Customer Service Representative

2 months ago

Baltimore, Maryland, United States Johns Hopkins Medicine Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Johns Hopkins Medicine. As a key member of our support staff, you will be responsible for providing exceptional service to our patients, families, and healthcare professionals.

Key Responsibilities
  • Implement nutrition meal plans as ordered by physicians and planned by clinical dietitians
  • Work independently to provide accurate and timely service to patients and families
  • Communicate effectively with medical staff, patients, and other hospital employees
  • Utilize nutrition computer software and systems to manage patient information
  • Provide excellent customer service skills to ensure patient satisfaction
Requirements
  • High school diploma or equivalent required
  • Minimum 1 year customer service or call center experience in a hospital or healthcare environment preferred
  • Strong basic math skills and reading comprehension required
  • Ability to learn and operate general office equipment
  • Proficiency with personal computers and department software programs
What We Offer

Johns Hopkins Medicine is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive compensation package, excellent benefits, and opportunities for professional growth and development.