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MPBS Customer Service Representative II

2 months ago

Springfield, Massachusetts, United States Baystate Health Full time
Customer Service Representative II Job Summary

As a Customer Service Representative II at Baystate Health, you will be responsible for handling all incoming phone calls to the Physician Billing Customer Service team. Under the direction of the MPBS Accounts Receivable Manager and Team Leader of Customer Service, you will provide exceptional service to our customers, ensuring their needs are met and issues are resolved in a timely and professional manner.

Key Responsibilities:
  • Respond to incoming phone calls and provide accurate and timely information to customers
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with the MPBS team to ensure seamless communication and efficient issue resolution
  • Maintain accurate records of customer interactions and issues
Requirements:
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information