Patient Services Representative II
4 weeks ago
We are seeking a highly skilled Patient Services Representative II to join our team at Baystate Health. As a key member of our patient relations team, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.
Key Responsibilities- Process admissions and related transactions in a timely and accurate manner, ensuring compliance with established protocols and quality standards.
- Collect and verify demographic, insurance, and clinical information to facilitate patient placement and ensure seamless care transitions.
- Provide professional, respectful, and empathetic communication to patients, families, and hospital staff, adhering to call guides and flows.
- Maintain accurate records and documentation, adhering to Baystate Health's policies and procedures.
- Collaborate with service areas and external customers to resolve issues and provide solutions, promoting a positive patient experience.
- Participate in ongoing education and training to enhance skills and knowledge, ensuring compliance with regulatory requirements and Baystate Health's standards.
- Minimum of 90 days experience as an ASR I, with successful completion of departmental orientation and mentorship.
- Ability to type 25 wpm and possess strong keyboard skills.
- Proficiency in English, with the ability to speak, read, and write clearly and concisely.
- Certified Medical Terminology (CMET) certification, obtained within one year of hire.
As a valued member of our team, you will enjoy a comprehensive benefits package, including competitive compensation, excellent health insurance, generous PTO, and opportunities for professional growth and development.
About Baystate HealthBaystate Health is a leading healthcare provider in western Massachusetts, dedicated to delivering exceptional patient care and promoting a culture of respect, equity, and inclusivity. We strive to be the place where you can build the career you deserve, and we invite you to join our team and make a meaningful difference in the lives of our patients and communities.
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