Patient Services Representative II
5 days ago
We are seeking a highly skilled Patient & Guest Svcs Rep II to join our team at Baystate Health. As a key member of our Patient Relations & Guest Services department, you will be responsible for providing exceptional customer service to patients, families, and visitors. Your primary focus will be on ensuring that our patients receive the highest level of care and service, while also providing support to our healthcare teams.
Key Responsibilities- Process admissions and related transactions in a timely and accurate manner, ensuring compliance with established protocols and quality standards.
- Collect and verify demographic, insurance, and clinical information necessary for patient placement.
- Provide professional, respectful, and empathetic communication to patients, families, and hospital staff, adhering to call guides and flows.
- Maintain accurate records and documentation, including Circle of Life responsibilities.
- Collaborate with service areas and act as a liaison between Baystate Health and external customers to resolve issues and provide solutions.
- Participate in ongoing education and training to enhance skills and knowledge, ensuring compliance with policies and procedures.
- Minimum of 90 days experience as an ASR I.
- Successful completion of departmental orientation and signed off by mentor in assigned product line.
- Ability to type 25 wpm and possess strong keyboard skills.
- Speak, read, and write English clearly and concisely, using correct grammar and vocabulary.
- Certified Medical Terminology obtained within one year of hire.
We offer a comprehensive benefits package, competitive compensation, and opportunities for professional growth and development. Our commitment to diversity, equity, and inclusion creates a welcoming and inclusive work environment, where you can thrive and make a meaningful difference in the lives of our patients and communities.
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Patient Services Representative II
3 days ago
Springfield, Massachusetts, United States Baystate Health Full timeJob SummaryWe are seeking a highly skilled Patient Services Representative II to join our team at Baystate Health. As a key member of our patient relations team, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers.Key ResponsibilitiesProcess admissions and related transactions in a timely and...
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Patient Service Representative
4 weeks ago
Springfield, Massachusetts, United States Baystate Health Full timeJob Title: Patient Service RepresentativeBaystate Health is seeking a Patient Service Representative to join our team in Springfield, MA. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Responsibilities:Greet patients and families, and provide a warm and...
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Patient Service Representative
3 weeks ago
Springfield, Massachusetts, United States Baystate Health Full timeJob Title: Patient Service RepresentativeJob Summary: We are seeking a highly skilled Patient Service Representative to join our General Surgery team at Baystate Health. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Responsibilities:Greet patients and...
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Patient Service Representative
3 weeks ago
Springfield, Massachusetts, United States Baystate Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Baystate Health. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesManage patient flow and ensure timely and efficient...
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Patient Service Representative
3 weeks ago
Springfield, Massachusetts, United States Baystate Health Full timeJob Title: Patient Service RepresentativeWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our Radiology team at Baystate Health in Springfield, MA.Job Summary:The Patient Service Representative will be responsible for providing exceptional patient care and administrative support to our patients and staff. This...
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Patient Service Representative
2 weeks ago
Springfield, Massachusetts, United States Baystate Health Full timeJob Title: Patient Service RepresentativeBaystate Health is seeking a Patient Service Representative to join our Radiology team in Springfield. This role is responsible for providing exceptional patient care and support in a fast-paced environment.Responsibilities:Greet patients and check them in and outVerify insurances and answer telephonesFax medical...
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Patient Service Representative
4 days ago
Springfield, Massachusetts, United States Baystate Health Full timeJob SummaryWe are seeking a highly skilled and organized Patient Service Representative to join our team at Baystate Health. As a key member of our ambulatory operations team, you will be responsible for overseeing the day-to-day activities of our support staff, ensuring seamless patient care and operational efficiency.Key ResponsibilitiesLead and manage a...
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Springfield, Massachusetts, United States Baystate Health Full timeJob Title: Patient Service RepresentativeBaystate Health, a leading healthcare provider in Western Massachusetts, is seeking a Patient Service Representative to join our Women's Health Team in Springfield.Job Summary:We are looking for a highly skilled and detail-oriented individual to provide exceptional patient service and support to our patients and...
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Patient Service Representative
2 weeks ago
Springfield, Massachusetts, United States Baystate Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Baystate Health. As a Patient Service Representative, you will play a critical role in providing exceptional patient-centered care, ensuring a positive experience for our patients and their families.Key ResponsibilitiesManaging the Patient...
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Patient Services Representative
4 weeks ago
Springfield, Massachusetts, United States Baystate Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Baystate Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient-centered care and administrative support to our patients and staff.Key ResponsibilitiesManage patient flow and ensure a smooth and...
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Patient Services Representative
4 weeks ago
Springfield, Massachusetts, United States Baystate Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Baystate Health. As a key member of our healthcare team, you will play a vital role in providing exceptional patient-centered care and administrative support.Key ResponsibilitiesManage Patient Experience: Greet patients warmly, verify...
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Patient Service Representative
1 month ago
Springfield, Massachusetts, United States Baystate Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Baystate Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesGreet patients and families, and provide a warm and welcoming environmentVerify...
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Patient Service Representative
3 weeks ago
Springfield, Massachusetts, United States Baystate Health Full timeJob SummaryBaystate Health is seeking a highly skilled Patient Service Representative to join our Radiology team in Springfield. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support.ResponsibilitiesGreet patients and families, ensuring a positive and welcoming experienceManage patient check-in...
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Patient Services Representative
5 days ago
Springfield, Massachusetts, United States Baystate Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Baystate Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient-centered care and administrative support to our patients and staff.Key ResponsibilitiesManaging the Patient Experience: Greet...
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Float Patient Service Representative
3 days ago
Springfield, Massachusetts, United States Baystate Health Full timeJob SummaryBaystate Health is seeking a Patient Service Representative to join our Radiology team in Springfield. This role is responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesGreet patients and check them in and outRequest copays and verify insurancesAnswer telephones and fax medical...
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Patient Service Representative
3 weeks ago
Springfield, Massachusetts, United States Baystate Health Full timeJob Title: Guest Service AmbassadorBaystate Health, a leading healthcare provider, is seeking a Guest Service Ambassador to join our Food and Nutrition Services team in Springfield, MA.Job Summary:The Guest Service Ambassador will facilitate patient meal and snack selections, assemble and deliver patient meals, and provide guidance to patients and family...
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Patient Service Representative
1 week ago
Springfield, Massachusetts, United States Baystate Health Full timeJob Title: Guest Service AmbassadorBaystate Health, a nationally recognized leader in healthcare quality and safety, is seeking a Guest Service Ambassador to join our Food and Nutrition Services team in Springfield, MA.Job Summary:The Guest Service Ambassador will facilitate patient meal and snack selections, assemble and deliver patient meals in an...
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Customer Service Representative II
20 hours ago
Springfield, Massachusetts, United States Cadrex Full timeJob SummaryCadrex is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for entering and processing customer orders, resolving customer issues, and providing excellent customer service.Key ResponsibilitiesEnter customer orders and changes into the computer systemVerify purchase orders for...
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4 weeks ago
Springfield, Massachusetts, United States Trinity Health Full timeJob SummaryWe are seeking a highly skilled Patient Access Representative to join our team at Mercy Medical Center. As a key member of our healthcare team, you will be responsible for ensuring seamless patient registration and admission processes.Key ResponsibilitiesVerify patient insurance requirements and ensure accurate demographic and financial...
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Patient Access Representative
4 weeks ago
Springfield, Massachusetts, United States Trinity Health Full time{"title": "Patient Access Representative", "description": "Job SummaryWe are seeking a skilled Patient Access Representative to join our team at Mercy Medical Center. As a key member of our healthcare team, you will be responsible for ensuring that patients receive high-quality care by accurately registering and admitting patients to our facility.Key...