Patient Services Representative II

5 days ago


Springfield, Massachusetts, United States Baystate Health Full time
Job Summary

We are seeking a highly skilled Patient & Guest Svcs Rep II to join our team at Baystate Health. As a key member of our Patient Relations & Guest Services department, you will be responsible for providing exceptional customer service to patients, families, and visitors. Your primary focus will be on ensuring that our patients receive the highest level of care and service, while also providing support to our healthcare teams.

Key Responsibilities
  • Process admissions and related transactions in a timely and accurate manner, ensuring compliance with established protocols and quality standards.
  • Collect and verify demographic, insurance, and clinical information necessary for patient placement.
  • Provide professional, respectful, and empathetic communication to patients, families, and hospital staff, adhering to call guides and flows.
  • Maintain accurate records and documentation, including Circle of Life responsibilities.
  • Collaborate with service areas and act as a liaison between Baystate Health and external customers to resolve issues and provide solutions.
  • Participate in ongoing education and training to enhance skills and knowledge, ensuring compliance with policies and procedures.
Requirements
  • Minimum of 90 days experience as an ASR I.
  • Successful completion of departmental orientation and signed off by mentor in assigned product line.
  • Ability to type 25 wpm and possess strong keyboard skills.
  • Speak, read, and write English clearly and concisely, using correct grammar and vocabulary.
Preferred Qualifications
  • Certified Medical Terminology obtained within one year of hire.
Why Work at Baystate Health?

We offer a comprehensive benefits package, competitive compensation, and opportunities for professional growth and development. Our commitment to diversity, equity, and inclusion creates a welcoming and inclusive work environment, where you can thrive and make a meaningful difference in the lives of our patients and communities.



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