Member Services Specialist
1 week ago
Member Services Specialist
Department: Haygood Branch
Location: Virginia Beach, VA
Employee Benefits
Comprehensive employee benefits including 401k plans with matching opportunities, company-paid short-term and long-term disability, tuition reimbursement, and affordable health insurance options.
Attractive compensation structure with potential for annual salary increases and promotional opportunities.
A community-oriented culture that fosters networking and involvement in the Hampton Roads area and parts of North Carolina.
A workplace environment that prioritizes employee satisfaction, diversity, and strong member relationships.
Job Summary
Member Services Specialists are responsible for assisting members and prospective members with a wide array of Credit Union products and services. This includes processing financial transactions, providing explanations of services, establishing new accounts and loans, addressing issues, and guiding members to the appropriate resources.
Key Responsibilities
1. Process member financial transactions as instructed, including deposits, withdrawals, loan payments, money orders, and transfers.
2. Support the branch office in vault opening, closing, and balancing procedures.
3. Adhere to all policies and procedures while delivering friendly, courteous, and professional service to members.
4. Investigate, analyze, and resolve issues and discrepancies related to member accounts and loans.
5. Assist members in submitting applications for consumer/equity loans, overdraft protection, and credit cards.
6. Identify opportunities to promote additional products and enhance product usage.
Qualifications
- High School Diploma or equivalent required.
- One to three years of relevant experience preferred.
- Proficient in operating a PC and related software with precision and efficiency.
- Excellent active listening and interpersonal skills necessary for effective communication with both employees and members, in person and via phone.
EOE/AA/M/F/DISABILITY/VET
Note: Human Resources will only reach out to qualified candidates after reviewing resumes. No phone inquiries, please.
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