Member Service Representative
5 days ago
About the Role
We are seeking a highly skilled and motivated Member Service Representative to join our team at Navy Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their needs are met and exceeded.
Key Responsibilities
- Analyze and Resolve Member Issues
- Research and resolve problems and discrepancies related to member accounts and loans
- Assist members with submitting consumer/mortgage/equity loan, overdraft protection, and credit card applications
- Provide Product and Service Guidance
- Counsel current and prospective members about Navy Federal's products and services
- Identify opportunities to cross-sell products and increase product penetration
- Perform Platform Banking Functions
- Perform moderately complex platform banking functions under supervision
- Assist level I team members
- Ensure Compliance and Security
- Understand and comply with federal and other regulations relating to financial products and services
- Ensure cash and other negotiable instruments are handled properly
Requirements
- Strong Communication and Interpersonal Skills
- Ability to work independently and in a team environment
- Effective active listening skills to accurately respond to inquiries and account requests
- Business Acumen and Analytical Skills
- Working knowledge of savings and checking products, accounts, and services
- Effective research, analytical, and problem-solving skills
- Technical Skills
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective skill performing mathematical calculations and working accurately with numbers
Preferred Qualifications
- Experience in Member/Customer Service
- Experience in member/customer service preferably in a call center, retail banking, or financial institution
- Experience in Credit Union Environment
- Experience in working in a credit union environment
What We Offer
Navy Federal Credit Union offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and value diversity in the workplace.
-
Customer Service Representative
1 week ago
Virginia Beach, Virginia, United States Staff My Agency Full timeCustomer Service Representative - State Farm Agent Team MemberWe are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative - State Farm Agent Team Member. As a key member of our team, you will play a vital role in helping our business grow through value-based conversations and remarkable customer...
-
Customer Service Representative
20 hours ago
Virginia Beach, Virginia, United States Abnb Fcu Full time**Job Summary**We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Abnb FCU. As a key member of our branch staff, you will be responsible for providing exceptional service to our members, processing financial transactions, and promoting our products and services.**Key Responsibilities**• Receive and...
-
Bakery Service Representative
1 week ago
Virginia Beach, Virginia, United States Nothing Bundt Cakes Full timeAbout the RoleWe are seeking a part-time Guest Service Representative to join our team at Nothing Bundt Cakes. As a Guest Service Representative, you will be responsible for providing exceptional customer service and creating a welcoming environment for our guests.Key ResponsibilitiesProvide excellent customer service and ensure a positive experience for all...
-
Customer Service Representative
6 days ago
Virginia Beach, Virginia, United States Crunch Fitness Full timeJob SummaryThe Overnight Member Services Representative is the face of our operation, providing exceptional customer service and ensuring a welcoming atmosphere for our members.Key ResponsibilitiesMember Check-in and Check-out: Greet members and guests with a smile, check them in and out, and facilitate any messages on our club software.Phone and...
-
Customer Service Representative
3 days ago
Virginia Beach, Virginia, United States Ynot Italian Inc Full timeJob SummaryThe Customer Service Representative will be responsible for providing exceptional customer service to our guests. This includes taking orders, handling customer inquiries, and resolving any issues that may arise.Key ResponsibilitiesTake orders and process transactions accurately and efficientlyProvide excellent customer service, ensuring a...
-
Customer Service Representative
3 days ago
Virginia Beach, Virginia, United States Crunch Fitness Full timeJob SummaryThe Overnight Member Services Representative is the face of our operation, providing exceptional customer service and ensuring a welcoming atmosphere for our members. This role requires a high level of professionalism, attention to detail, and ability to multitask in a fast-paced environment.Key ResponsibilitiesMember Check-in and Check-out: Greet...
-
Patient Services Representative
2 weeks ago
Virginia Beach, Virginia, United States The Joint Chiropractic Full timeAbout the Organization:The Joint Chiropractic is a prominent provider of chiropractic services within the health and wellness sector, committed to delivering exceptional care to each individual.Position Title: Patient Services RepresentativePosition Overview:We are seeking an enthusiastic and dedicated Patient Services Representative to become a vital part...
-
Customer Service Representative
1 day ago
Virginia Beach, Virginia, United States Medix Full time**Job Summary**Medix is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional service to our members, ensuring their needs are met and exceeded.**Key Responsibilities**Respond to member inquiries in a timely and accurate manner,...
-
Team Member
4 days ago
Virginia Beach, Virginia, United States Dunkin' | Motta Full timeAbout UsDunkin' | Motta is a locally owned and operated franchise of the world's leading baked goods and coffee chain, serving millions of customers every day. We are committed to delivering exceptional customer service and providing a fast-paced, high-energy work environment.Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join...
-
Customer Service Representative
3 days ago
Virginia Beach, Virginia, United States Medix Full time**Job Summary**Medix is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and resolving any issues that may arise.**Key Responsibilities**Respond to member inquiries...
-
Team Member
3 days ago
Virginia Beach, Virginia, United States Dunkin' | Motta Full timeAbout UsDunkin' | Motta is a locally owned and operated franchise, committed to delivering exceptional customer service and a positive experience for our guests.Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our team. As a Team Member, you will be responsible for providing excellent customer service, maintaining a clean and...
-
Customer Service Representative
19 hours ago
Virginia Beach, Virginia, United States Caliber Collision Centers Full timeAbout Caliber Collision CentersCaliber Collision Centers is a leading provider of automotive services, with a presence in 41 states across the nation. Our company is committed to restoring the rhythm of our customers' lives by delivering exceptional service and quality repairs.Job SummaryWe are seeking a highly skilled Customer Service Representative to join...
-
Customer Service Representative
5 days ago
Virginia Beach, Virginia, United States John Floasin - State Farm Agency Full timeJob Opportunity**About Us**John Floasin - State Farm Agency is a dynamic and growing insurance agency seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.**Job Summary**We are looking for a professional who is passionate about delivering exceptional customer service and has a strong desire to learn...
-
Customer Service Representative
1 week ago
Virginia Beach, Virginia, United States Golden Corral Full timeWe're seeking a skilled Customer Service Representative to join our team at Golden Corral. As a key member of our staff, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and upholding the high standards of our franchise organization.Key Responsibilities:Greet and welcome guests, creating a warm...
-
Team Member
6 days ago
Virginia Beach, Virginia, United States Taco Bell Corporate Full timeAbout Taco Bell CorporateTaco Bell Corporate is a dynamic and fast-paced environment where we strive to deliver exceptional customer experiences. As a Team Member, you will be an integral part of our team, working closely with colleagues and management to ensure seamless service delivery.Key Responsibilities• Champion our company culture and values,...
-
Customer Service Representative
2 weeks ago
Virginia Beach, Virginia, United States JTH Tax LLC Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at JTH Tax LLC. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesCustomer Service:...
-
Customer Service Representative
3 days ago
Virginia Beach, Virginia, United States Buffalo Wild Wings - VA Beach (Independence Blvd) Full timeJob DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Buffalo Wild Wings - VA Beach (Independence Blvd). As a key member of our staff, you will be responsible for providing exceptional service to our guests, ensuring a seamless experience from start to finish.Key Responsibilities:Manage a high...
-
Customer Service Representative
3 days ago
Virginia Beach, Virginia, United States Taco Bell Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and maintaining a clean and safe work environment.Key Responsibilities:Provide excellent customer...
-
Customer Service Representative
16 hours ago
Virginia Beach, Virginia, United States Sentara Healthcare Full timeJob SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Sentara Healthcare. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide quality service and...
-
Guest Services Representative
2 weeks ago
Virginia Beach, Virginia, United States Harmony Hospitality Full timeGuest Services Representative at Harmony HospitalityAre you enthusiastic, personable, and approachable? This position could be an excellent match for you.About the company: Become a part of our team at Harmony Hospitality, where we focus on delivering exceptional service to our patrons while maximizing room revenue and occupancy rates.Position Overview:The...