Member Service Representative

5 days ago


Virginia Beach, Virginia, United States Navy Federal Credit Union Full time

About the Role

We are seeking a highly skilled and motivated Member Service Representative to join our team at Navy Federal Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their needs are met and exceeded.

Key Responsibilities

  • Analyze and Resolve Member Issues
    • Research and resolve problems and discrepancies related to member accounts and loans
    • Assist members with submitting consumer/mortgage/equity loan, overdraft protection, and credit card applications
  • Provide Product and Service Guidance
    • Counsel current and prospective members about Navy Federal's products and services
    • Identify opportunities to cross-sell products and increase product penetration
  • Perform Platform Banking Functions
    • Perform moderately complex platform banking functions under supervision
    • Assist level I team members
  • Ensure Compliance and Security
    • Understand and comply with federal and other regulations relating to financial products and services
    • Ensure cash and other negotiable instruments are handled properly

Requirements

  • Strong Communication and Interpersonal Skills
    • Ability to work independently and in a team environment
    • Effective active listening skills to accurately respond to inquiries and account requests
  • Business Acumen and Analytical Skills
    • Working knowledge of savings and checking products, accounts, and services
    • Effective research, analytical, and problem-solving skills
  • Technical Skills
    • Effective skill navigating multiple screens and PC applications and adapting to new technologies
    • Effective skill performing mathematical calculations and working accurately with numbers

Preferred Qualifications

  • Experience in Member/Customer Service
    • Experience in member/customer service preferably in a call center, retail banking, or financial institution
  • Experience in Credit Union Environment
    • Experience in working in a credit union environment

What We Offer

Navy Federal Credit Union offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and value diversity in the workplace.



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