ServiceNow Engineer

4 weeks ago

Milwaukee, Wisconsin, United States Apex Systems Full time
ServiceNow Engineer

Apex Systems is seeking a highly motivated ServiceNow Engineer to join our team. As a ServiceNow Engineer, you will play a pivotal role in building and maintaining a sustainable security automation pipeline to enhance the efficiency, effectiveness, and accuracy of our detection and response capabilities.

Key Responsibilities:
  • Analyze technical development requirements and integrate ServiceNow security modules with third-party tools and APIs used by Cybersecurity teams.
  • Configure ServiceNow and implement best practices in coding and design as per ServiceNow standards.
  • Collaborate with ServiceNow Platform SRE team to ensure quality and stability of integrations.
  • Perform checkouts during ServiceNow module and platform upgrades.
  • Identify and automate workflows/processes related to security events through ServiceNow or SOAR playbooks.
  • Enhance the organization's case management system to decrease response times, increase effectiveness, and streamline security operations.
  • Design, engineer, deploy, and maintain custom automation tools (primarily in Python and PowerShell).
  • Develop dashboards and metrics within the organization's case management system.
  • Maintain and improve the team's products, infrastructure, and technology stack.
  • Develop and maintain documentation for automating workflows related to detection/response procedures for security events.
Requirements:
  • 2-4 years of professional experience developing on the ServiceNow platform, including the creation, configuration, and customization of ServiceNow products such as ITSM, ITOM, SecOps.
  • Strong knowledge of the ServiceNow Platform, modules, data model, tables, and capabilities.
  • Experience developing/administering on a ServiceNow Platform, including Workflows, Flows, Business Rules, Script Includes, UI Policies, Client Scripts, Catalog Items & Record Producers, Groups, Roles, Tables.
  • 2-4 years of professional experience with JavaScript, HTML/CSS, AJAX, and Python.
  • Relational database expertise with enterprise software systems (e.g., Postgres, MS SQL).
  • Proficient in REST API best practices and usage.
  • Excellent written and verbal communication skills.
  • Ability to communicate effectively with both technical and non-technical audiences.
Preferred Skills/Certifications:
  • Bachelor's degree or equivalent experience in Computer Science, Cybersecurity, Computer Engineering, Software Engineering, or a related field.
  • Experience with the ServiceNow Security Incident Response (SIR) module.
  • Experience with security automation and orchestration tools and/or software development technologies.
  • Practical experience with automation techniques using PowerShell, Bash, API calls, and regular expressions.
  • Additional coding experience in languages such as Java, C++, Go.
  • Experience with cloud services and CI/CD environments.
  • Experience in Security Operations, Incident Response, or Penetration Testing.
  • Active ServiceNow - Certified Application Developer certification.
  • Active ServiceNow - Certified System Administrator certification.
  • Active ServiceNow - Certified Implementation Specialist - Security Incident Response.

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

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