ServiceNow Engineer
1 day ago
We are seeking a highly motivated ServiceNow Engineer with Python experience to join our Security Automation team at Northwestern Mutual Life Insurance Company. As a key member of our team, you will help build and maintain a sustainable security automation pipeline to enhance the efficiency, effectiveness, and accuracy of our detection and response capabilities while minimizing manual tasks for our Cybersecurity teams.
Key Responsibilities- Analyze technical development requirements and integrate ServiceNow security modules with third-party tools and APIs used by Cybersecurity teams.
- Configure ServiceNow and implement best practices in coding and design as per ServiceNow standards.
- Collaborate with NM's ServiceNow Platform SRE team to ensure quality and stability of integrations.
- Perform checkouts during ServiceNow module and platform upgrades.
- Identify and automate workflows/processes related to security events through ServiceNow or SOAR playbooks.
- Enhance the organization's case management system to decrease response times, increase effectiveness, and streamline security operations.
- Design, engineer, deploy, and maintain custom automation tools (primarily in Python and PowerShell).
- Develop dashboards and metrics within the organization's case management system.
- Maintain and improve the team's products, infrastructure, and technology stack.
- Develop and maintain documentation for automating workflows related to detection/response procedures for security events.
- 2-4 years of professional experience developing on the ServiceNow platform, including the creation, configuration, and customization of ServiceNow products such as ITSM, ITOM, SecOps.
- Strong knowledge of the ServiceNow Platform, modules, data model, tables, and capabilities.
- Experience developing/administering on a ServiceNow Platform, including Workflows, Flows, Business Rules, Script Includes, UI Policies, Client Scripts, Catalog Items & Record Producers, Groups, Roles, Tables.
- 2-4 years of professional experience with JavaScript, HTML/CSS, AJAX, and Python.
- Relational database expertise with enterprise software systems (e.g., Postgres, MS SQL).
- Proficient in REST API best practices and usage.
- Excellent written and verbal communication skills.
- Ability to communicate effectively with both technical and non-technical audiences.
- Bachelor's degree or equivalent experience in Computer Science, Cybersecurity, Computer Engineering, Software Engineering, or a related field.
- Experience with the ServiceNow Security Incident Response (SIR) module.
- Experience with security automation and orchestration tools and/or software development technologies.
- Practical experience with automation techniques using PowerShell, Bash, API calls, and regular expressions.
- Additional coding experience in languages such as Java, C++, Go.
- Experience with cloud services and CI/CD environments.
- Experience in Security Operations, Incident Response, or Penetration Testing.
- Active ServiceNow - Certified Application Developer certification.
- Active ServiceNow - Certified System Administrator certification.
- Active ServiceNow - Certified Implementation Specialist - Security Incident Response.
We offer a highly competitive compensation package, including annual bonus opportunities, medical/dental/vision plans, 401(k), pension program, tuition reimbursement, PTO, and Holiday Pay. We also provide extensive professional training opportunities and a positive work-life balance.
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