Senior ServiceNow Engineer

21 hours ago

Milwaukee, Wisconsin, United States Northwestern Mutual Full time
Security Automation Engineer

We are seeking a highly motivated Senior ServiceNow Engineer to join NM's Security Automation team. In this pivotal role, you will help build and maintain a sustainable security automation pipeline to enhance the efficiency, effectiveness, and accuracy of our detection and response capabilities while minimizing manual tasks for our Cybersecurity teams.

Primary Responsibilities:

  • Analyze technical development requirements and integrate ServiceNow security modules with third-party tools and APIs used by Cybersecurity teams.
  • Configure ServiceNow and implement best practices in coding and design as per ServiceNow standards.
  • Collaborate with NM's ServiceNow Platform SRE team to ensure quality and stability of integrations.
  • Perform checkouts during ServiceNow module and platform upgrades.
  • Identify and automate workflows/processes related to security events through ServiceNow or SOAR playbooks.
  • Enhance the organization's case management system to decrease response times, increase effectiveness, and streamline security operations.
  • Design, engineer, deploy, and maintain custom automation tools (primarily in Python and PowerShell).
  • Develop dashboards and metrics within the organization's case management system.
  • Maintain and improve the team's products, infrastructure, and technology stack.
  • Develop and maintain documentation for automating workflows related to detection/response procedures for security events.

Requirements:

  • 2-4 years of professional experience developing on the ServiceNow platform, including the creation, configuration, and customization of ServiceNow products such as ITSM, ITOM, SecOps.
  • Strong knowledge of the ServiceNow Platform, modules, data model, tables, and capabilities.
  • Experience developing/administering on a ServiceNow Platform, including Workflows, Flows, Business Rules, Script Includes, UI Policies, Client Scripts, Catalog Items & Record Producers, Groups, Roles, Tables.
  • 2-4 years of professional experience with JavaScript, HTML/CSS, AJAX, and Python.
  • Relational database expertise with enterprise software systems (e.g., Postgres, MS SQL).
  • Proficient in REST API best practices and usage.
  • Excellent written and verbal communication skills.
  • Ability to communicate effectively with both technical and non-technical audiences.

Preferred Skills/Certifications:

  • Bachelor's degree or equivalent experience in Computer Science, Cybersecurity, Computer Engineering, Software Engineering, or a related field.
  • Experience with the ServiceNow Security Incident Response (SIR) module.
  • Experience with security automation and orchestration tools and/or software development technologies.
  • Practical experience with automation techniques using PowerShell, Bash, API calls, and regular expressions.
  • Additional coding experience in languages such as Java, C++, Go.
  • Experience with cloud services and CI/CD environments.
  • Experience in Security Operations, Incident Response, or Penetration Testing.
  • Active ServiceNow – Certified Application Developer certification.
  • Active ServiceNow – Certified System Administrator certification.
  • Active ServiceNow – Certified Implementation Specialist – Security Incident Response.

Our Benefits:

  • Tons of room for career growth.
  • Highly competitive compensation, including annual bonus opportunities.
  • Medical/Dental/Vision plans, 401(k), pension program.
  • Tuition reimbursement, PTO, and Holiday Pay.
  • Extensive Professional Training Opportunities.
  • Excellent Work/Life Balance.

Grow your career with a best-in-class company that puts our client's interests at the center of all we do.

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