Technical Operations Manager

4 weeks ago


Milwaukee, Wisconsin, United States Northwestern Mutual Full time

Technical Operations Manager

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

What's the Role?

As the Technical Operations Manager, you will oversee the full hardware lifecycles, including procurement, asset management, imaging, and disposal for Windows, MACs, cellular devices, and workspace peripherals. You will partner with external vendors to ensure top-notch service levels are maintained.

Primary Duties & Responsibilities

  • Lead the team with technical prowess, setting standards and best practices.
  • Drive major cross-functional projects to enhance technology operations capabilities.
  • Serve as the escalation point for technology operations and mentor team members.
  • Use business and technology acumen to effectively manage the escalation path of end-user complaints and issues throughout the organization. Close communication loop with all interested parties.
  • Collaborate, communicate and influence direct reports, stakeholders, and other business functions based on understanding of the marketplace, organizational needs, and the client as a people manager.
  • Recruit, hire, and onboard top talent, building a high-performing team.
  • Develop direct reports' skills based on organizational objectives, evaluate skill gaps, and manage succession planning to develop more capable direct reports, diverse, strong teams and better organizational performance in an equitable and inclusive manner.
  • Automate operational tasks and reporting, driving efficiency in work processes.

Bring your best What this role needs:

  • Bachelor's Degree or equivalent experience.
  • 4-5 years of professional experience required.
  • 3-4 years of technical leadership experience with direct reports.
  • Proven track record of delivering game-changing technology solutions.
  • Agile methodology expertise in solution delivery.
  • A natural communicator who bridges the gap between product, engineering, and business teams.
  • Proficient in: Service Management (ITIL), IT Asset Management (ITAM), Budget Management, ITSM platforms like ServiceNow.

Our Benefits

  • Tons of room for career growth.
  • We offer highly competitive compensation, including annual bonus opportunities.
  • Medical/Dental/Vision plans, 401(k), pension program.
  • We provide tuition reimbursement, PTO, and Holiday Pay.
  • We provide extensive Professional Training Opportunities.
  • We offer an excellent Work/Life Balance.

#LI-Hybrid

Compensation Range:

Pay Range - Start:

$100,030.00

Pay Range - End:

$185,770.00

Grow your career with a best-in-class company that puts our client's interests at the center of all we do. Get started now



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