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Service Coordinator

4 weeks ago

Arlington, Texas, United States Crown Equipment Corporation Full time

Job Summary:

Crown Equipment Corporation is seeking a skilled Service Dispatcher to join our team. As a Service Dispatcher, you will play a critical role in scheduling service repairs and dispatching field service technicians to customer locations.

Key Responsibilities:

  • Schedule service repairs and dispatch field service technicians based on location, skill level, and facility response guidelines.
  • Schedule and dispatch planned maintenance to ensure timely completion.
  • Receive service requests from customers and coworkers, entering information into the computer and assisting with paperwork and reports.
  • May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordinating services with outside vendors.

Requirements:

  • High school diploma or equivalent.
  • Excellent phone skills.
  • Good communication, organizational, math, and computer skills.
  • Experience with Microsoft Office.
  • Leadership skills, technical experience, and knowledge a plus.
  • Ability to multitask.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees, including health, dental, vision, and prescription drug plans, flexible benefits, 401(k) retirement savings, life and disability benefits, paid parental leave, paid holidays, paid vacation, tuition reimbursement, and more.