Site Operations Manager

4 weeks ago

Arlington, Texas, United States Foundation Communities Inc Full time

Job Title: Site Operations Manager

Job Summary:

The Site Operations Manager position is responsible for overseeing the day-to-day operations at our seasonal tax center locations. This includes providing support and guidance to volunteer tax preparers, ensuring sites are operating efficiently, and maintaining a positive and productive work environment.

Key Responsibilities:

  • Operations and Facilities Management:
  • Direct opening and closing procedures, including setting up, testing, and dismantling computer networks as needed.
  • Ensure secure storage of confidential tax documents, equipment, and administrative materials.
  • Ensure facilities are satisfactorily maintained and that volunteers and clients adhere to policies set forth by site-hosts.
  • Monitor office equipment and report any problems where necessary.
  • Ensure tax preparation services are within the guidelines of our mission and policies.
  • Ensure facilities are adequately staffed and report shortages to the Volunteer Coordinator.
  • Supervision:
  • Orient and train volunteers on operational procedures.
  • Maintain attendance records and review shift schedules prior to opening.
  • Resolve conflicts in a prompt and professional manner.
  • Evaluate volunteer performance and promptly report any concerns to the Volunteer Coordinator.
  • Data Collection and Analysis:
  • Maintain accurate sign-in sheets, surveys, and other forms for clients, as necessary.
  • Coordinate timely delivery of client documents for timely transmission and back-room processing.
  • Ensure proper ordering or organization of tax returns on electronic database.

Requirements:

  • Ability to attend up to 40 hours of paid training, with varying requirements based on tax preparation experience and tax law knowledge.
  • Experience managing or leading groups, providing quality customer service, or working in the non-profit sector.
  • Social service-orientated and works well in a fast-paced environment with diverse populations.
  • Ability to multitask and possess a supportive and professional disposition.
  • Great attention to detail and strong math skills.

Preferred Requirements:

  • Bachelor's degree preferred.
  • A good working knowledge of taxes is a plus.
  • Proven knowledge of international aspects of U.S. taxation as well as foreign taxation.
  • Exhibit strong understanding of Federal income tax concepts and international concepts included in the federal return.
  • Knowledge of tax laws and reporting requirements.
  • Ability to communicate in multiple languages, both written and verbal, proficiently (English, Spanish, Arabic, and/or American Sign Language).

Compensation: $25.00/hour

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by their supervisor.

Foundation Communities provides an excellent benefits package, including employer-paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time.

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, and gender identity.

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