Patient Care Coordinator

1 week ago


Arlington, Texas, United States AOM INFUSION Full time
Job Summary

The Patient Care Coordinator plays a vital role in ensuring seamless patient care services and delivery. This position assists the nursing and pharmacy departments in coordinating patient care services and delivery.

Key Responsibilities:

  1. Coordinate patient visits and track visits through the Nursing Scheduler.
  2. Assist with taking new referral information and entering new referrals in the Specialty Pharmacy Business Operating System.
  3. Relay new referral information to case management and pharmacy.
  4. Ensure the nurse has access to demographic, orders, and PICC information prior to the patient visit.
  5. Document patient visits on the patient visit calendar in the Specialty Pharmacy Business Operating System.
  6. Confirm visit date/time with nurse and patient and relay this information to the appropriate clinical staff.
  7. Document all communication regarding the patient, including visit reports in the clinical progress notes section.
  8. Assist patients with non-clinical matters and forward clinical matters to the Patient Care Manager.
  9. Communicate with field staff daily regarding patient issues and schedule changes.
  10. Update daily schedules and inform the RN of any changes to the schedule.
  11. Assist with developing the patient's initial supply list based on individualized care needs.
  12. Maintain accurate and complete information in the Specialty Pharmacy Business Operating System for assigned patients.
  13. Review documentation to ensure thorough information.
  14. Verify current authorization for release of medication and nursing services.
  15. Send the Plan of Treatment to the physician for signature and track receipt of signed POT.
  16. Participate in QA and special projects as requested.
  17. Answer phones and triage phone calls.


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