ISP Support Specialist
4 weeks ago
We are seeking a skilled ISP Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide technical support to clients via phone, email, and chat
- Troubleshoot and resolve technical issues related to internet, cable, and modems
- Document and record phone calls within multiple ticketing systems
- Collaborate with other technical support representatives to resolve complex issues
- Stay up-to-date with industry developments and best practices
Requirements:
- High school diploma or equivalent required
- 1-2 years of experience in technical support or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Flexible work arrangements
About Us:
TEKsystems is a leading provider of technology services and solutions. We are committed to delivering exceptional results and building long-term relationships with our clients and employees.
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