Client Services Representative: Front Desk

4 weeks ago


Portland, Oregon, United States DolFUN SWIM Academy Full time
About the Role

We are seeking a highly motivated and customer-focused Client Services Representative to join our team at DolFUN Dynamics. As a key member of our front desk team, you will be responsible for delivering exceptional customer experiences and providing a warm and welcoming environment for our clients and their families.

Key Responsibilities
  • Client Greeting and Check-in: Greet clients and their families with a smile and ensure a smooth check-in process.
  • Facility Management: Maintain the cleanliness and organization of the facility, including the front desk, entry, lobby, bathrooms, locker rooms, and other areas.
  • Client Communication: Answer phones, respond to emails, and communicate with clients in a friendly and professional manner.
  • Scheduling and Registration: Assist with scheduling classes, registering students, and handling financial transactions.
  • Merchandise and Inventory: Process merchandise sales, manage inventory, and maintain accurate records.
  • Team Collaboration: Work closely with the Client Coordinator and other team members to ensure seamless communication and a positive working atmosphere.
Requirements and Qualifications
  • Customer Service Experience: 1-2 years of customer service experience, preferably in a sports, academic, or youth development setting.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
  • Technical Skills: Basic computer proficiency for reservation and payment processing, as well as experience working with client relations management software.
  • Availability: Ability to work weekdays, Saturday, and Sunday day and evening shifts as scheduled between the hours of 7:30 AM and 8:00 PM.
What We Offer

DolFUN Dynamics offers a competitive hourly rate, opportunities for advancement, and a fun and dynamic work environment. As a successful candidate, you will have the opportunity to work with a talented team, develop your skills, and make a positive impact on our clients and their families.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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