Customer Experience Specialist

2 days ago


Hagerstown, Maryland, United States Point Broadband Full time
Customer Experience Specialist

Point Broadband is seeking a skilled Customer Experience Specialist to provide exceptional customer support and resolve issues in a timely manner. The ideal candidate will possess strong communication and problem-solving skills, with the ability to work in an agile environment.

Key Responsibilities:
  • Provide superior customer service to incoming inquiries
  • Assist customers with billing features, service, and/or products
  • Sell products and services
  • Provide basic troubleshooting for service issues and/or outages
  • Process customer requests such as new installations, scheduling, adding features, disconnecting service, transferring of service, etc.
  • Adjust customer billing accounts as necessary
  • Ensure customer requests are completed on first call
Requirements:
  • High School Diploma or GED required
  • At least two years of work experience. Previous customer service and/or call center experience preferred
  • Strong communications and phone skills, interpersonal skills, basic computer skills, problem-solving skills
Physical Requirements:
  • Required to regularly sit for long periods, stand/walk occasionally
  • Speak, hear normal conversation and telephone ring tones
  • Operate a computer and other office equipment


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