Clinical Operations Manager
3 days ago
VNS Health is seeking a highly skilled Clinical Operations Manager to oversee the day-to-day business operations of our clinical and non-clinical support activities. As a key member of our team, you will be responsible for monitoring internal processes, coordinating activities between clinical and non-clinical staff, and supervising support functions to facilitate efficient clinical operations.
Key Responsibilities- Operational Oversight: Supervise and coordinate the day-to-day business operations of clinical and non-clinical support activities, ensuring efficient and timely resolution of customer complaints and issues.
- Process Improvement: Make recommendations on operational improvements for the department, working closely with management to develop and implement strategies to enhance quality and efficiency.
- Staff Supervision: Supervise and train clinical and non-clinical staff, ensuring they have the necessary skills and knowledge to perform their duties effectively.
- Customer Service: Troubleshoot difficult customer service issues, facilitate problem resolution, and direct staff in addressing and resolving day-to-day operational issues.
- Quality Assurance: Participate in the development and implementation of quality assurance programs, ensuring compliance with regulatory and VNS Health standards.
- Education and Training: Provide input to the Education and Quality department regarding training needs for new initiatives, participating in the overall planning, implementation, and evaluation of such programs.
- Business Operations: Oversee business operations, workflows, utilization, and schedules, contributing to systems design and implementation, and participating in developing standards to measure, maintain, and maximize efficiencies and meet operational needs.
- Education: Bachelor's Degree in Nursing or other health-related degree required; Master's Degree in Social Work for LSW required.
- Experience: Minimum three years progressive customer service or business operations experience, preferably in a healthcare environment; supervisory experience preferred.
- Skills: Proficient in Personal Computers applications, including Microsoft Word and Excel; knowledge of medical terminology, pharmacology information, and/or insurance terminology required; strong knowledge of operations of manual and automated office systems and procedures required.
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Clinical Operations Manager
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Clinical Education Manager
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Clinical Education Manager
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Finance Operations Manager
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Finance Operations Manager
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Finance Operations Manager
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Nurse Manager
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Nurse Manager
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Registered Nurse Case Manager
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Nurse Manager
4 days ago
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3 hours ago
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Nurse Case Manager
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