Office Administrator
5 days ago
We are seeking a highly skilled and customer-focused Office Administrator to join our team at Guardian Access Solutions. As a key member of our Service Department, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring seamless communication between our team and customers.
Key Responsibilities- Provide prompt, courteous, and professional service to customers via phone and other communication channels
- Document service needs information accurately and efficiently in our service ticket system
- Ask relevant questions, listen actively, and troubleshoot basic service calls to resolve customer issues
- Maintain customer scheduling, including reviewing jobs, assigning technicians, and dispatching
- Ensure accurate and complete information is documented in the service ticket for the Service Department Manager
- Assist with work order edits and create new client information, including transmitters and keyfobs
- Support insurance-related tasks, such as confirming compliance, auto renewals, and supplying certificates
- Acknowledge customer complaints and deescalate situations professionally
- Maintain a positive, empathetic, and professional attitude towards customers at all times
- Work as a communication link between technicians and customers
- Regular and punctual attendance at work, with flexibility as needed
- Adhere to safety guidelines and policies
- 2-3 years of customer service experience, including inbound and outbound calls
- Experience working with office equipment and multi-line phone systems
- Proficiency in Microsoft Office Suite
- Previous experience as a service advisor with high call volume is preferred
- Valid Driver's License with a clean driving record
- Ability to understand, speak, and write English
Full-time employees are eligible to participate in benefit programs, including medical, dental, vision, and voluntary life insurance options. Basic Life/AD&D, Short Term Disability, and Long-Term Disability are available at no cost to full-time employees after the benefit waiting period.
Work EnvironmentThis role is performed in a fast-paced office setting, attached to a warehouse with frequent interruptions. Occasional travel to other locations may be required.
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