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Patient Enrollment Representative

2 months ago


SaintBrieuc, Bretagne, United States PrideStaff Full time
Job Summary

PrideStaff is seeking a highly motivated Patient Enrollment Representative to join our team. As a Patient Enrollment Representative, you will be responsible for interacting with prospective patients by phone to educate them about our services and assist with the enrollment process.

Key Responsibilities
  • Phone Interactions: Make an average of 100 calls per day to prospective patients to educate, inform, and answer their questions about our services.
  • Service Description: Clearly describe our service in a way that is both compelling and easily understood using an approved script.
  • Enrollment Process: Assist prospective members during the enrollment process to understand the commitment and steps to becoming a Mosaic patient.
  • Communication Skills: Present a positive, professional, and enthusiastic approach while on calls.
  • Goal Achievement: Meet goals set by the department, including outbound dials, average appointments scheduled per day, schedule adherence, and quality targets.
  • Patient Support: Escalate patient complaints or concerns to the appropriate supervisor.
  • Data Tracking: Track patient data in our technology, observing all patient confidentiality laws and guidelines.
  • Inbound Calls: Accept inbound calls, field caller questions, and complete calls accordingly.
  • Follow-up Calls: Make follow-up calls to patients who need to be rescheduled, confirm appointments, etc.
  • Confidentiality: Regularly practice discretion and empathy while working with patients' sensitive/confidential information.
  • Technology Utilization: Utilize Mosaic's technology to document conversations and schedule patients' enrollment call.
  • Communication Skills: Use excellent written, verbal, listening, and interpersonal communication skills to convey correct information, manage difficult conversations, and represent our standards of conduct to internal and external parties.
  • Digital Messaging: Compose and execute on digital messaging to patients to support the enrollment and onboarding process to ensure completion.
  • Scripting and Procedures: Follow all required scripting, process, and procedures.
  • Collaboration: Work closely with Prescribers' offices to review status of their patients and support their onboarding.
Benefits
  • 4 weeks PTO
  • 401(k) with employer matching
  • Health, dental, vision insurance
  • Health savings account (HSA)
  • Life insurance