Sales and Service Overnight Representative
1 day ago
**Job Summary**
The Sales and Service Overnight (SSO) is a critical role within the Club Operations team at 24 Hour Fitness. As a member of this team, you will serve the needs of members and guests, creating a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, you will play a key part in upholding the 24 Hour Fitness Service Commitments, starting with a Clean, Friendly, Well-Maintained gym.
**Key Responsibilities**
Uphold Service Commitments and drive member satisfaction by ensuring members receive a friendly greeting/check-in and prompt attention to their needs.
Maintain name relationships with members and serve as a resource for their questions or concerns.
Resolve member concerns as they arise and when needed, escalating through the proper management channels.
Be present on the club floor and locker rooms, helping keep a clean and safe environment.
Regularly conduct team cleans and identify equipment and/or amenities in need of service.
Generate quality guest visits and assist enrollment as needed through helping guests become comfortable in the club, offering tours, discussing amenities and answering membership questions, inspiring guests to achieve their personal fitness goals, and presenting 24 Hour Fitness in a way that best connects with guests.
Ensure new members are set up for success by meeting with a Personal Trainer.
Sell retail products and generate additional club revenue by maintaining a proficient knowledge base of current retail products, ensuring proper retail merchandising and planogram standards, encouraging members to refer guests to try the club, and offering in-club promotions including Personal Training, Add-On Memberships, etc.
**Requirements**
All 24 Hour Fitness Membership sales and administrative processes.
Computer skills for using 24 Hour Fitness systems and other common applications as needed.
Strong customer service skills.
Strong communication skills both oral and written.
Organization skills.
Attention to detail.
High School diploma or General Educational Development (G.E.D.).
Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from an approved organization.
Must complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk.
Must have 6-12 months experience in customer service function.
Prior overnight shift experience preferred.
Experience operating multiple phone lines preferred.
Basic computer skills.
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