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Employee Benefits Team Lead
4 weeks ago
USI Holdings Corporation is seeking an experienced Employee Benefits Team Lead to join our team. As a key member of our service team, you will be responsible for managing a portfolio of complex clients with unique needs.
Key Responsibilities:- Manage a book of highly complex key clients with significant unique needs.
- Primary contact between clients and insurance carriers, providing best-in-class service to retain clients and drive growth.
- Provide proactive, personalized support to assigned clients, including negotiating with carriers, representing client interests in internal strategy meetings, setting up new group insurance contracts, and ensuring accurate and timely responses.
- Day-to-day management and development of 4 or more employees, including providing oversight and implementation of operational strategic objectives, developing and implementing a regularly scheduled training plan, and providing strong insurance technical expertise to clients and internal team members.
- Lead client meetings regarding renewal and utilization results, champion client cross-selling initiatives, and develop customer accounts.
- Technical expert for clients and internal team members on all Compliance topics, including ERISA, COBRA, FMLA, 5500s, and Health Care Reform.
- Educate, advise, and communicate strategy and value to both clients and internal team members on all USI value propositions, including Compliance, Population Health Management, Analytics, Benefit Resource Center, etc.
- Conduct on-site or virtual meetings to communicate or administer benefit plans, develop employee communications for changes, enrollment procedures, miscellaneous benefit changes, and/or clarifications, and resolution support and oversight for employee issues such as contract clarification, enrollment, and billing.
- Participate in peer review process as both a participant and reviewer of standard and complex deliverables, and keep current on industry information, technology, and trends.
- 5 years + of experience in the employee benefits industry.
- College degree preferred.
- Expert understanding of Employee Benefits.
- Prior managerial experience preferred.
- Must hold life and disability insurance license or be willing to obtain one within 4 months of hire.
- Comfortable with internet-based programs and Microsoft Office products.
- Able to carry out complex tasks with many concrete and abstract variables.
- Able to work in a fast-paced, team environment with minimal instruction.
- Able to define problems and generate potential solutions.
- Strong communication and negotiation skills.
- Assist, mentor, and conduct trainings for fellow team members.
USI Holdings Corporation is one of the largest insurance brokerage and consulting firms in the world, with over $2.5 billion in revenue and over 10,000 associates across 200+ offices nationwide. We offer a wide range of health, welfare, and financial benefits, including medical, wellness, dental, and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance, and other unique employer-sponsored and voluntary programs.
We are committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. Our award-winning I'm With U diversity, equity, and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.
We are nationally recognized as a top insurance employer, with awards and recognitions including Insurance Business America's Top Insurance Employers for six consecutive years, Business Insurance's annual list of the Best Places to Work in Insurance four years in a row, and the American Heart Association's Gold Status for maintaining a culture of health and well-being five years in a row.
