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Executive Director of Operations
2 months ago
At The Learning Experience #124, we are seeking a highly skilled and experienced Assistant Director to join our team. The successful candidate will be responsible for driving the financial and operational performance of the Center, while creating an environment where our staff and customers can thrive.
Key Responsibilities:Business Operations and People Leadership- Develop and implement strategies to drive financial performance and productivity across all operational aspects of the Center.
- Analyze and reconcile monthly P&L statements, creating action plans based on past performance and forecasted occupancy.
- Lead the hiring process for outstanding talent and ensure the Center is fully staffed with high-performing teachers.
- Effectively manage labor, approving all final work schedules to ensure appropriate ratios are maintained.
- Forecast future enrollment based on annual graduation rates.
- Process payroll, ensuring the accuracy of timekeeping systems.
- Manage Center inventory, including office supplies, food, curriculum, and staff recognition items.
- Manage all vendor relationships, organizing facilities maintenance and technology support.
- Ensure accurate and precise parent billings, account receivables, and collections.
- Collaborate with the Center Director to conduct team meetings, communicating important information and setting a direction.
- Execute marketing brand campaigns within the Center and implement local marketing activities.
- Oversee the Work and Family program, building new relationships with community and business leaders.
- Effectively use social media channels for parent engagement and retention.
- Nurture leads through scheduling and conducting tours, following up with potential families to secure enrollment.
- Lead tours, highlighting key features of our brand and the Center, and maintain strong connections with potential customers.
- Have a strong understanding of the childcare offerings within the community.
- Maintain the lead tracking portal and customer database.
- Coordinate the registration process and maintain customer and employee information in Center systems.
- Responsible for communications to families, including billing and newsletters.
- Plan and manage the budget for parent pleasers.
- 3+ years of experience in retail/store management, with cross-industry experience welcome.
- Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting.
- Ability to leverage data to understand the business and make informed decisions.
- Bachelor's degree preferred.
