Patient Care Coordinator

2 weeks ago


Flagstaff, Arizona, United States UnitedHealth Group Full time
Job Summary

UnitedHealth Group is seeking a highly skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will be responsible for providing exceptional service to all customers, performing regular Patient Services Representative duties, and ensuring a smooth patient flow.

Key Responsibilities:
  • Provide exceptional service to all customers
  • Perform regular Patient Services Representative duties, including greeting patients, completing check-in and check-out tasks, collecting co-payments, co-insurance, and deductibles, and assisting with cash handling policies
  • Answer phones, scheduling appointments, redirecting calls as appropriate, and assist callers with questions or concerns within the Patient Services Representative scope
  • Responsible for waiting room management, cleanliness, and communicating pertinent information to patients
  • Work with back-office staff to ensure smooth patient flow
  • Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
  • Assist co-workers and team members with duties when requested, to include but not limited to, floating to other areas
  • Perform other duties as assigned
Requirements:
  • High School Diploma/GED (or higher)
  • 1+ years of medical front desk experience
  • 1+ years of electronic medical record experience
  • Knowledge of insurance verification
  • Strong communication and interpersonal skills, both in person and via phone
  • Proficient in PC software computer skills, such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications
Why Work for UnitedHealth Group?

At UnitedHealth Group, we believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

We offer a comprehensive benefits package, including paid time off, medical plan options, dental, vision, life and AD&D insurance, 401(k) savings plan, employee stock purchase plan, education reimbursement, employee discounts, employee assistance program, employee referral bonus program, and voluntary benefits.



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